Extended Stay America Select Suites - Cleveland - Airport

Business response:

Dear Guest, We are very sorry to hear about your experience and understand how upsetting it must have been to encounter these issues upon arrival. While unexpected situations can occur, we recognize the importance of cleanliness and a comfortable environment for every guest. Your feedback has been shared with our team for review and prompt action on these concerns. We sincerely apologize for the inconvenience and disappointment this caused. We truly appreciate you bringing this to our attention, and we hope you might conside... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the overall condition of the room did not meet your expectations. Cleanliness is extremely important to us, and we regret that your experience left you feeling disappointed. Your comments have been shared with our housekeeping team so we can review our procedures and ensure our standards are consistently met. We understand how important it is for guests to feel comfortable and confident in their accommodations, regardless of how ... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are very sorry to hear that your stay was negatively affected by concerns about insects in the room. Please accept our sincere apologies, as this is not the level of comfort or cleanliness we aim to provide. We take matters like this very seriously and work closely with professional pest control services to address and prevent such issues. Your comments have been shared with our team so we can take immediate action and improve our standards. We appreciate you bringing this ... read more

Business response:

Dear Guest, Thank you for sharing your recent experience. We understand how important a peaceful atmosphere is when traveling and regret that your stay did not provide the level of quiet you had hoped for. While we welcome many families, we strive to maintain a comfortable environment for all guests and address disturbances promptly. Your comments have been noted and will be reviewed with our team to help enhance the overall guest experience. We value your feedback and hope you will consider returning in the future for a mor... read more

Business response:

Dear Guest, We regret to hear that your recent experience did not meet expectations. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. However, being select suites hotels, our front desk team is available during daytime and after hours, night attentents is available. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. This is not typical nor acceptable, and we will look into this matter to e... read more

Business response:

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your remarks. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the suite you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely, Hotel Management