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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Karl, Thank you for sharing your feedback. We are genuinely sorry that your recent experience did not reflect the standards we aim to uphold. Providing a well-maintained and welcoming environment is essential to us, and it’s disappointing to learn that we fell short. Your comments have been shared with our team for review and improvement. We appreciate you bringing this to our attention and hope you will allow us to offer you a more positive and seamless stay in the future.Sincerely,Hotel Management
Hotel shouldn’t even be in business. Tons of people on drugs met us at the front door. Hotel staff were definitely on drugs. Place smell awful. One room wasn’t ready. Checked out the other room and it was disgustingly dirty.
Business response:
Dear Guest, We are sorry to learn about your experience and appreciate you bringing these serious concerns to our attention. What you described is far from the environment we aim to provide, and we deeply regret the discomfort and frustration this caused. We take safety, cleanliness, and professionalism very seriously and will review your comments internally. Please know that we are committed to addressing these issues and ensuring corrective action is taken. We hope you’ll consider giving us another chance in the future to ... read more
We didnt even stay. There was no one at the front desk we had to call and wait about 20 minutes for someone to come let us in. The whole lobby elvators and hallways smelled terrible like people were smoking. Then once we got into the room my 12 yr old wouldnt even sleep pn the bed bc the blankets looked stained and dirty. But there was no one at the front desk to ask for a different room so we ended up leaving and not staying the full 2 days. But it was too late to cancel our booking and we couldnt talk to anyone about the s... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We are genuinely sorry for the frustration and discomfort you encountered, from the delay at check-in to the condition of the room and common areas. What you described does not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience caused to you and your family. Your concerns have been shared with our team so we can address these issues directly and improve both service responsiveness and cleanliness. We understand how disappoin... read more
I stayed here with my family and the first room they gave us was dirty, tho stovetop was greasy and looked like it hadn’t been cleaned in awhile, the floor we were on stunk like marijuana, the second room they gave us was not a bad but still unclean, the bath mat in the bathroom had footprints on it from previously being used
Business response:
Dear Guest, Thank you for reviewing your stay. We are sorry for the condition of both rooms and the inconvenience this caused during your family’s visit. It is disappointing that the accommodations did not meet your expectations, and we regret falling short in preparing the space with the care it deserves. We also apologize for the conditions on the floor, which should never impact a guest’s comfort. Your comments have been shared with our team as we continue working to uphold higher standards. We appreciate you for bringing... read more
Book at your own risk. The hotel was completely filthy. After we changed rooms the 2nd room was worst than the first. It smells awful and the floor was dirty. I asked for a refund and left. Ended up just driving home. 4.5 hours.
Business response:
Dear Floyd, Please accept our apologies for falling short of the standards you should always expect from us. Your experience regarding the rooms is deeply concerning. Please know that we have strict measures to ensure an immaculate and well-kept suite for each guest, and we are reviewing this matter to prevent future occurrences. While we cannot undo the inconvenience and frustrations you must have faced, we greatly appreciate you bringing these matters to our attention. Your insights are crucial in helping us improve, and w... read more
Never again Filthy and unsafe. Left.
Business response:
Dear Ashley, Please accept our sincere apologies for your disappointment with the overall upkeep of the property. We take our guests' safety and well-being very seriously and have policies and procedures in place to ensure this for everyone. Your valuable feedback is duly noted. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality we always strive to deliver to all our guests.Sincerely,Hotel Management
The bed is to small
Business response:
Dear Alexis, Thank you for sharing your feedback. Guest comfort is important to us, and we regret that the bed did not meet your expectations. We strive to provide a restful stay and appreciate your input as we continuously work to enhance the experience for our guests. We hope to have the opportunity to welcome you again for a more comfortable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.