Extended Stay America Select Suites - Cleveland - Airport

Business response:

Dear Dave, thank you for sharing your feedback with us. We are genuinely sorry that your stay did not meet your expectations. We strive to provide a welcoming and comfortable experience for all our guests, and we apologize for falling short during your visit. Your comments are invaluable, and we are taking steps to improve our offerings and guest satisfaction. We hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear he, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for any issues you encountered. We have shared your feedback with our team to ensure your concerns are addressed appropriately. We hope to see you again on your next visit!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear that your stay was less than satisfactory, and we apologize for the issues you encountered with the room condition and amenities. Your feedback on the water damage, gnats, and key card functionality is being addressed with our maintenance and housekeeping teams to ensure these problems are resolved promptly. We understand the importance of a comfortable, hassle-free stay, and we regret that we fell short of delivering this experience to you... read more

Business response:

Thank you, Dan, for bringing these concerns to our attention. We apologize sincerely for the discomfort caused by the pervasive odors and the presence of individuals near the entrance. We understand how these experiences could impact your stay, and we are actively working to address cleanliness and security concerns across our property. Your feedback is invaluable as we strive to make substantial improvements, and we genuinely regret falling short of your expectations. We hope to regain your trust with a much better experien... read more

Business response:

Dear Shana,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your initial room. Providing a comfortable and pleasant stay for all guests is our priority, and we are sorry to hear that your experience did not reflect this. We are glad the room change improved your stay, but we understand your disappointment. Your comments are valuable to us, and we will use them to ensure such issues are addressed. We hope to have the opportunity to welcome you back and offer a more... read more

Business response:

Dear Patrick,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of housekeeping service and the need to retrieve your own towels and tissues. This is not the level of service we strive to provide, and we will review your concerns with our team to ensure such issues are addressed. We appreciate your comments and will work on improving the guest experience. We hope you will consider staying with us again so we can offer you a more seamless and comfortable stay.Sincer... read more

Business response:

Dear Patrick, thank you for your feedback. We sincerely regret that you felt unsafe during your stay, as the comfort and security of our guests are our top priorities. We take such concerns very seriously and will review the situation to ensure all necessary measures are in place to provide a secure environment. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management