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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was warm and dirty, for my needs that wasn't a nig problems until late at night. I had a package of cookies on the nightstand next to bed.in the night i woke up to use the bathroom and went to grab a cookie. When o opened package 2 large cockroaches came out. It was absolutely disgusting. I packed belongings and told them i was leaving. I was told refund couldnt be done at night and would be given in the morning. No one contacted me or refunded money. I called 2 days later and worker was extremely rude
Business response:
Dear Guest, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. While we know that this ... read more
Dissatisfied I have stayed at an extended stay before and they supplied kitchenware....what's the point of renting a room with a kitchenette if u have nothing to cook with smh. I didn't even stay I left about an hr after I got there. Worst experience I've ever had. They didn't even have toiletries. No soap no shampoo NOTHING!!!!
Business response:
Dear Jeanne, Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations. Our Select Suites brand focuses on offering spacious, apartment-style accommodations at an affordable value. While each suite includes key kitchen appliances, guests are welcome to bring or purchase cookware and dining items best suited to their needs. Additionally, we keep a limited supply of toiletries at the front desk for convenience and suggest guests bring their preferred personal essentials for a more co... read more
Not good
Business response:
Dear Manu, We’re truly sorry to hear about your experience. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
The hallways and room smelled awful, but the worst part were the roaches crawling all over the counter, floors, walls, and bedding. The staff were very kind and apologetic, but well aware of the infestation.
Business response:
Dear Anne, Thank you for sharing your feedback. We regret that your stay did not meet expectations and that you encountered cleanliness and pest-related issues. Our property is regularly treated with professional pest control and maintenance checks to ensure comfort and cleanliness, and we will be sharing your comments closely with our team to address the concerns you highlighted. We hope you might consider giving us another opportunity in the future to provide a stay that is both clean and comfortable. Sincerely, Hotel Mana... read more
Staff was accommodating upon a late night check in. The floors were not cleaned, the hand two small roaches cross the floor in front of me while getting in the shower. The bed was not comfortable and the room just felt dirty.
Business response:
Dear Martin, Thank you for sharing your experience. While it is encouraging to know the team assisted during your late-night arrival, it is concerning that the overall condition of the room did not meet expectations. Cleanliness and comfort are essential, and the concerns you mentioned are not acceptable. Your feedback regarding pests and furnishings will be addressed promptly. We are enhancing our pest control measures and overall upkeep to prevent similar situations. We truly regret the disappointment caused and value your... read more
Don’t turn off the air Roaches
Business response:
Dear Latashi, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Management
Found cockroach in the shower in the bed there was cockroach shell in the bed the bed cover looks like was never change the mattress covers have spots of mildew the room smells just like urine the money was not worth paying I will never go back…and by the way the floor was super dusty
The worst i had to stop my whole plan becouse of this dirty hotel i will never put my feet in this hotel bathroom was completely dirty it was never cleaned and the kitchen the worst roches
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.