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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean and it was really hard to sleep in there.
Business response:
Dear Rafaella, Thank you for sharing your experience. We prioritize providing a comfortable and well-maintained environment and regret that your stay did not meet expectations. Cleanliness is taken seriously, and your feedback will be shared with the team to ensure improvements. We appreciate your comments and hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
If there was less than one star I would have gave it to this disgusting, dirty, uncomfortable place
Business response:
Dear Haider, We regret that your stay did not meet expectations. Ensuring a clean and comfortable environment is essential to us, and we apologize if this was not your experience. Your feedback is invaluable, and we will address your concerns with our team to enhance future visits. This is not the impression we want to leave, and we appreciate you taking the time to share your thoughts. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Roaches hotel We had to kill 20 cockroaches in the room before we go to bed and another 5 roaches in the morning. This is the worst hotel ever.
Business response:
Dear Po-Jui, We sincerely apologize for your experience. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. We follow rigorous industry standards for cleanliness and pest control, and the room you occupy will be professionally treated as a precaution. Your feedback is invaluable, and we appreciate you bringing this to our attention. Sincerely,Hotel Management
Horrible smell throughout the facility There was a strong smoking smell throughout the facility. My wife suffers from asthma and the facility was not clean . We were not able to stay there.
Business response:
Dear Steven,We sincerely apologize for the discomfort caused by the unpleasant smell and the cleanliness issues you encountered. We understand how important a clean and fresh environment is, especially for those with health concerns. Please rest assured that we are committed to addressing these issues promptly and ensuring that such experiences do not occur again. We truly regret that you were unable to stay and hope you’ll give us another opportunity to provide you with a more comfortable and enjoyable experience in the fut... read more
The place was not clean at all, there was a stain in the bed, left over item in fridge from previous guess, it wasn’t clean overall
Business response:
Dear Tamiyah,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with cleanliness and housekeeping standards. This is not reflective of the experience we aim to provide. Please know that we are addressing these concerns with our team to prevent such occurrences in the future. Your comments are invaluable in helping us improve.Sincerely,Hotel Management
All nice but remote wouldn't work.
Business response:
Dear Eric, Thank you for taking the time to review your stay with us. We are glad you had an overall positive stay at Extended Stay America. We appreciate you bringing the remote issue to our attention and will make sure it is addressed moving forward. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.