Extended Stay America Select Suites - Cleveland - Airport

GERALDINE 

on Expedia

2 years ago

It's dirty and I didn't feel safe. We paid for 2 double beds in one room, but when we arrived , the front desk told me they have only one full bed in a room for us. There were three of us so there was no way we would all fit in a only a full size bed. 

Catherine 

on Expedia

2 years ago

First arriving to the hotel our rooms TV did not work after we unpacked and put everything away I went to the front desk and instead of switching TVs I had to repack everything and move to a different room upon entering the new room there was no shower curtain so we had to take a shower with no curtain because by this time we did not want to move to a third room they said there was no maintenance till Monday such an easy fix however I don't see why maintenance would be needed then there was no food in the refrigerator and it... read more

rosella 

on Expedia

2 years ago

DO NOT GO HERE Upon checking in I was given the room key and went up to third floor with all my luggage and keys did not work. went back down to inform staff and was given two new keys so went back up and did not work. Went to staff and explained I think the door is not working. They wanted me to go up again mind you with all my heavy luggage and I said no I have tried 4 keys now. So, the staff had major attitude and said there were no rooms left. So, I said what do we do then. So, a guy stepped in and said I could get anoth... read more

James 

on Expedia

2 years ago

Just Awful Awful. The hallways smelled like smoke, but the room smelled like bug spray. Food was left in the refrigerator from the previous occupant, their opened soap was left in the bathroom, the bathtub had a dark film and clearly had not been cleaned in a long time. Also, worst of all, the sheets had stains and cigarette burns! I didn’t have time to deal with this, but the hotel was disgusting and I should be refunded.