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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was truly downright scary, and my toilet was broken and leaky. I had to sign myself out and find another hotel quickly.
Business response:
Dear Carmen, Thank you for sharing your experience. We sincerely apologize for the distress caused during your stay and for the inconvenience of a malfunctioning toilet. We understand how unsettling this must have been and regret that you had to find alternative accommodations. Your feedback is being taken seriously, and we are working to address these issues to ensure a better environment for future guests.Sincerely,Hotel Management
Could not check in due to power outage and nobody at desk
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Literal worst case scenario for traveler I booked and paid for a room. I tried to check in around 2pm (check in is at 3) and they wouldn’t let me. I told them I wouldn’t be able to be back until after midnight. When I return after midnight they tell me they gave my room to someone else/ no rooms available. Since I booked through you they offered no help. Neither did you when they tried to find a new room at 12:30am. You guys couldn’t either. I have now no where to stay, it’s after midnight and I’m 5 hours from my home. Thank... read more
Business response:
Dear Kyle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Price was good but didn't stay had no hot water or electricity
Business response:
Dear Kevin, Thank you for sharing your experience. I regret to hear about the issues you faced during your stay, particularly concerning the hot water and electricity. We strive to provide a comfortable environment for all our guests, and it is disappointing to learn that we fell short in this instance. Your feedback is invaluable, and we will address these concerns to prevent future occurrences. Sincerely,Hotel Management
They couldn’t accommodate my stay. I was left without a hotel, and I haven’t received a refund from you guys
Business response:
Dear Eli, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Do no Book with Hotels.com Do not book with Hotels.com my stay was overbooked, and it took 2 hours on the phone to get me an alternative at Red Roof Inn which was absolutely disgusting! Not to mention this cost me potentially thousands of dollars in missed revenue due to being on hold for 2 hours. Will never use or recommend again!
Business response:
Dear PATRICK, We sincerely apologize for the inconvenience you experienced with your reservation. It is disheartening to hear about the difficulties you faced in securing accommodations, especially the extended wait time on the phone. Your feedback is important to us, and we will address this issue to improve our services. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.