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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills I like the property, it's a no frills place that's clean and quiet. Unfortunately this stay my room was contaminated by a previous smoker, I left the window open the entire visit.
Business response:
We are so glad you've enjoyed a wonderful, clean, quiet, simple stay with us! We're sorry to hear there was a residual smell from the previous guest and for the unpleasantness this caused. Thank you, David.
Business response:
Thank you for the good rating. We are glad you were pleased with your stay.
Business response:
Thank you for staying with us. We hope to see you again.
Happy visit Excellent value, clean and quiet!
Business response:
We are so glad you've enjoyed a wonderful, clean, quiet, simple stay with us! Thank you, David.
Not bad to just sleep. TV service went in and out. Nothing comfortable to sit on. Pet friendly was nice, but a dog left a pile on the sidewalk and no one cleaned it up.
Business response:
Thank you so much for staying with us! We appreciate hearing what you loved and what you wished for so we can continue to provide the environment and amenities that are important to guests. We hope to see you again.
Business response:
Thank you for the good rating. We are glad you were pleased with your stay.
Customer service was excellent we arrived after hours and she took care of us immediately!
Business response:
Thank you for this wonderful review, Kamecia! We are absolutely delighted to hear that you appreciated our helpful, friendly staff and that you took some time to let us know. #WoodSpringGrateful
Horrible service manager The front desk who I believe was also the on site manager was very rude and did not stay true to the rate that we booked he uped the price when I went to pay just because I was paying cash.
I did not like how rude the staff are and the cleanliness of the bedding
Business response:
I’m so sorry to hear this as it is not at all typical of our conditions or our staff response. Thank you for sharing your impressions with us so we can be at our best.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.