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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beyond Bad My flight was delayed until after the check-in time. I called ahead and used the phone in the lobby to try to contact staff. I ended up spending the night sitting outside the hotel.
Worst place to stay. Don’t waste your money.
Business response:
Dear Asma, Thank you for sharing your thoughts with us. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your feedback is valuable to us, and we will use it to focus on areas that need improvement. We hope you will consider giving us another opportunity in the future to provide you with a more positive and comfortable stay. Sincerely, Hotel Management
The
Business response:
Dear Debra, We are very sorry your experience did not meet your expectations. We value all feedback, as it helps us enhance our service. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management
Our night started of with a nice welcome by the front desk. The problem started after we had dinner returned to the room for the evening. The rooms were mostly clean and offered two semi clean towels and wash clothes. The sheets were clean. There was no way to contact the front desk for new towels. The guests two doors down were frying food in their room and caught it on fire. The fire alarms went off as the hallway filled with smoke. After we evacuated we asked the front desk clear if we could transfer to a room downstairs ... read more
Business response:
Dear Kendra, Thank you for sharing your experience. We are very sorry to learn that your visit did not provide the safety, comfort, and level of service you expected. We especially understand how difficult this experience must have been, given that you were traveling with a child with a disability. Your comments about the challenges you faced have been shared with our leadership team, as we are committed to reviewing how we can better serve our guests. We appreciate you bringing this to our attention and hope you will give u... read more
Room was dirty when we arrived. Hair on pillows, several pillow cases were dirty, toilet and shower were dirty. Kitchen including fridge was unclean. Floor was dirty. I myself cleaned the entire room apart from the linens. Elevators and common area were also unclean. Many many aggressive dogs
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the surrounding areas upon your arrival. Providing a clean and welcoming environment is of utmost importance to us, and we regret that we did not meet those standards during your stay. Your feedback has been shared with our team for immediate review to prevent a recurrence. We also understand how unsettling it must have been to encounter disruptive behavior from other guests’ pets, and we are taking steps to reinforce our policies to ensure a safe and comf... read more
The bathroom door would not shut, there was hair on the sheets from someone else. There was no secondary lock on the door.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the issues you encountered and understand how frustrating this must have been. Maintaining a clean and secure environment is essential, and we apologize for any shortcomings during your stay. Your feedback is important, and we will address these concerns with our team to ensure better attention to detail. We appreciate the opportunity to improve and hope you will reconsider staying with us.Sincerely,Hotel Management
Business response:
Dear Jeffery,Thank you for feedback and will do our best to make it better for your next visit.
Heater didn't work in 0° freezing temperatures, blew cold on 90 degrees, TV didn't work, never had ANY of the issues addressed nor a single apology, no resolution whatsoever, drug users roaming around all hours of the night, parking lot full of period blaring music at 3am doing drugs in their vehicles, never once did we even hear of a housekeeping service let alone see/receive one single offer of any kind, were told to keep all the dirty nasty bedding, toiletries in your room or youd be charged to take them to the fromt offi... read more
Business response:
Dear Bentley, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.