This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor experience overall.
Business response:
Dear David,Thank you and hope to give you a better experience next time.
Dirt and smells.
Business response:
Dear Sean, thank you for sharing your feedback. We sincerely apologize for any issues with cleanliness and odors during your stay. This does not reflect the high standards we aim to provide, and we are taking immediate steps to address these concerns with our team. Your experience is important to us, and we hope to have the opportunity to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Business response:
Dear Derel,We appreciate your feedback and hope you give us another chance.
Rude staff The front desk staff was very rude for absolutely no reason at all. She wouldn't give me access to my room while i was having trouble with my payment. She was rude to my children and had a terrible attitude the whole time i was there
Business response:
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the unprofessional behavior you encountered from our front desk staff, especially as it affected your family. This is not the standard of service we strive to provide, and your feedback will be addressed with the team to ensure we improve our approach to guest interactions. We understand how important it is for all our guests to feel welcomed and respected, and we are committed to making necessary changes. We hope you consider giving us anot... read more
There was a terrible smell. I watched a guy let his dog poop in the hallway. Check in guy was rude. Was supposed to have 2 beds was given a room with just one.
Business response:
Dear Evan, Thank you for sharing your concerns. We sincerely apologize for the unpleasant experience you encountered during your stay. The issues with the odor and the incident in the hallway are certainly not reflective of our standards, and we regret that the check-in process did not meet your expectations. We will address your feedback with our team to ensure improvements are made. We appreciate your input and hope you will consider giving us another opportunity to provide a more satisfactory experience in the future.Sinc... read more
Dirty The hallways were dirty. No cleaning whatsoever, trash everywhere. Staff was friendly. Rooms only refreshed every 24 days. I didn’t stay 14 days so I had to do my own laundry for clean towels, bedding at $6 a load.
Business response:
Dear Renee,We apologize for the cleanliness issues you encountered and regret that this has impacted your stay. We take issues like this seriously and will address them with our housekeeping to ensure our hotel meets the high standards our guests deserve. Thank you for acknowledging our staff's warm hospitality. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
Dirty and uncomfortable It was very dirty and uncomfortable the bed was small and very uncomfortable if we didn’t already check in and leave a damage deposit we would have left the floor was so dirty we couldn’t even let our daughter crawl on it
Business response:
Dear Randy,Thank you for sharing feedback on your recent stay. We are deeply sorry for the subpar experience during your stay. The cleanliness and comfort issues you described are concerning and fell short of our standards. We take concerns like this seriously, and we will address them with our housekeeping. Thank you for your valuable feedback. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
I would not recommend this for family with kids. The room was smelly and the towels did not look clean. Did you feel safe and was very noisy outside as well. We had a short nap and got out as early as possible.
Business response:
Dear Guest,We believe every guest who walks through our doors deserves a clean and comfortable property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Everything we do is aimed at providing you with an excellent hotel experience. We would like to reg... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.