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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Severly mismanaged. Assigned a room already occupied. Rear door unlockable.limited front parking and inaccesable rear door a major problem. Entire facility rundown.room ok.
Business response:
Dear DAVID, Thank you for your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we ho... read more
From the photos it appeared the hotel was clean and nice but unfortunately there was a lot of homelessness around, the interior was dirty with foul smells. I will never return.
Business response:
Dear Tyler, Thank you for being our guest and sharing your feedback. We sincerely apologize for the housekeeping issues you encountered and for not meeting your expectation. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Managem... read more
Reserved two rooms the night before. arrived before 400pm and was told they already filled their available rooms and didn’t have rooms for us. This was a pass-through trip to Colorado Springs, so we had to quickly find other accommodations
Business response:
Dear Dany, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and for any inconvenience caused for not being able to provide the room you booked. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and shar... read more
Need to hire more employees, the hotel was dirty, the hotel smelled really bad, we woke up with itchiness in our body and the beds have bed bugs, the windows need curtains so it can have a dark room. We definitely don’t recommend this hotel. We had a really bad experience.
Business response:
Dear Marisela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
We informed in prior about the late checkin, but still no one was in the lobby to help. Bedsheets were not clean.
Business response:
Dear Guest, Thank you for choosing us and sharing your valuable comments. We apologize for the inconvenience you encountered upon arrival and even more so for our oversights in preparing your suite. Please know that this is not usual for us, and we are addressing your concerns with our associates to prevent such issues from repeating. We hope you will allow us a future opportunity to welcome you back and provide you with the impeccable hospitality you deserve. Sincerely,Hotel Management
I’ve stayed here in the past (under ESA management) and historically I’ve been refunded for unused nights. Recently the front desk told me I would be issued a refund, printed a receipt showing the total amount after the refund and then refused to honor that through my booking with Expedia. I will not be staying again considering they stole from me and lied about it.
Business response:
Dear Christopher, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. We are reviewing this situation and will address it adequately to avoid it in the future. If you wish to discuss this issue further, please feel free to reach out to our hotel directly. We hope you will allow us a second chance to restore your confidence in us.Sin... read more
I could hear mice running in the room. Room was dirty. Front desk was friendly. Not even a wash cloth in the room.
Business response:
Dear Stephanie, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to show this to you on a future visit.Sincerely,Hotel Management
I paid for 3 nights, let them know we would be checking in very late at night. Got an email saying it was ok to check in late at night. Got there and the front desk would not check us in. This all was paid for in full. Confirmed everything by email and phone. Un REAL
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.