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Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please don’t book this motel for your stay very smelling , dirty and no one was in the counter all the time.
Business response:
Dear Akash, Thank you for your feedback. We apologize for the unpleasant experience you had during your stay. Cleanliness and attentive service are priorities for us, and it is clear we did not meet those standards. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Based on appearances it was nice enough, however the bed was uncomfortable (felt like a fold out couch). The worst was that my car was broken into and wallet stolen. The staff was friendly but unhelpful, and did nothing but apologize. Additionally, the front desk is rarely staffed. If you're only staying for a short time, you would be better suited elsewhere.
Business response:
Dear Andrew, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Horrible stay Terrible place. Dirty and not even sure if i had clean sheets.
Business response:
Dear Edward, Thank you for sharing your feedback. We regret that your stay did not meet your expectations, particularly regarding the cleanliness of the room and bedding. Your experience is not reflective of our standards, and we are taking immediate steps to address these issues with our housekeeping team. We apologize for any discomfort caused and hope to have the opportunity to provide you with a significantly improved stay in the future.Sincerely,Hotel Management
Staff nowhere to be found after hours. Took me over 30 minutes to check in, no one around to assist with check out the next morning. Room was dirty, property was dirty. 0/10.
Business response:
Dear Cierra, We sincerely apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear about the challenges you faced with our after-hours service and the condition of your room. This does not meet the standards we strive to uphold for our guests. Your feedback is valuable to us, and we will address these issues with our team to ensure improved service and cleanliness moving forward. Please know that guest satisfaction is our top priority, and we appreciate your patience and understand... read more
Will not return The place was filthy - bed felt like you were sleeping on springs. We had a late check in because we were on our last leg of our trip and headed home early the next morning. The room lights popped on every hour and a half for no reason. Left super early with little sleep. Tried calling the front desk several times but no answer and a message saying the office does t open back up until 9am. Beware of homeless loitering in the parking lot as well.
Business response:
Dear Frances, We regret to hear about the challenges you encountered during your recent stay with us. Your feedback regarding the cleanliness of the accommodation, discomfort with the bed, unexpected disturbances with the room lights, and difficulties reaching our front desk is alarming. Please accept our sincerest apologies for the inconvenience and disappointment you experienced. Rest assured, we are investigating these issues promptly to prevent recurrence and ensure a more comfortable stay for our guests. Your concerns a... read more
DONT PICK This Every this was in Bad Condition except the Front desk Man
Business response:
Dear Guest, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
The WORST hotel I could have rented The first thing I will say is that the person who attended us for the treatment he gave is not suitable to be in front of the desk first because he was despotic and discriminatory his treatment, he did not do the check-up well because we had two rooms and he only gave us one when I showed him that I had two rooms he gave us the other in a very bad way Secondly, I will say that the room did not work the tub stayed all the water did not go away, I think the drain is bad and also the light in... read more
Business response:
Dear Martha A., We deeply regret the negative experience you encountered during your stay. It's disheartening about the treatment you received at the front desk; this behavior does not align with our standards of hospitality, and we sincerely apologize for any discomfort caused. Additionally, we apologize for the issues you faced with the tub drainage and lighting in the room. Your feedback is invaluable, and we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Please acc... read more
Ok stay for the price Pros: bed was comfy. room was fairly clean. ice tray in the freezer to make ice as needed. was able to open my window. Cons: dog hair all over the mattress. water in shower was low pressure and luke warm. entire hotel had a cleaning agent smell so strong it sent me into an allergy & asthma attack, had to sleep with my window open. I only had to stay 3 nights and did not have to do much more than shower & sleep in my room so it was ok for the price. Close to gas stations, restaurants & Garden of the Gods... read more
Business response:
Dear Angela, Thank you for choosing us and sharing detailed feedback about your recent stay. It's great that you found the bed comfy, the room reasonably clean, and the amenities convenient. However, we apologize for the issues you encountered with cleanliness, low water pressure, and the odor, which affected your comfort. Your comments will be addressed with the relevant team to ensure improvements. We're glad to know our location met your needs, and we hope to have the opportunity to welcome you back for a more enjoyable e... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.