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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trust the Reviews, Save your Money! The hotel is not in a great part of town, the elevator and hallways reeked of smoke, the walls were paper thin and I could hear the man next to us talk on his phone and the dogs barking down the hall at every single person that passed. You could also hear every conversation of the people outside below us talking and smoking. The beds were extremely uncomfortable and made noise at the smallest movement. The A/C unit sounded like a generator running all night. There was a lack of counter spa... read more
Business response:
I am so sorry to hear about your experiences and impressions of our hotel, Nicole. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Truly a dump. No toiletries in bathroom (not even soap). Stench from animal urine.
Business response:
Oh no! We are sorry to see that you did not get a good impression of our hotel during this stay.
This property was so dirty and the staff was rude and unprofessional.
Business response:
Thank you for taking the time to share your experience. I am disappointed that we did not take better care of you and will be sure to share your words with my staff so we can improve for our guests in the future. We hope to have the chance to change your mind the next time you are in our area.
Try not picking this hotel. No daily service. No utensils in the kitchen .. just the stove top. No accessories such as soap or lotions. Shady area. Non Smoking floor but smoke and pot smell apparent. Strangers in the dark parking lot appear less like to say hello and make you uncomfortable.
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. We appreciate your comments to give us additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Business response:
We are so sorry you were not pleased with your stay.
Small hotel room, loud and small bed. Smelled of smoke throughout.
Business response:
We are disappointed to see a 1-star rating and so sorry to hear that you did not enjoy your stay.
Horrible We booked two non smoking rooms and I called to confirm at 4pm or so. When we checked in around 8pm only had one non smoking room. Absolutely unacceptable!!!also to he bedding was super old and thin. The room had a double bed that I certainly did not think was bad but t it was so uncomfortable it was awful. Would NEVER recommend this hotel to anyone
Business response:
Thank you very much for taking the time to share your feedback. I can understand how the issues you experienced would have been very frustrating. Unfortunately, being an Extended Stay hotel that offers a smoking floor, we are unable to guarantee special requests for Non-Smoking rooms. We try hard to fill every request we possibly can, but I am sorry that we were unable to your get both of your rooms assigned as Non-Smoking. I appreciate you taking the time to share your experience, while I wish it was better for you, it is f... read more
The hotel was below standard, room was not very clean, it had a smell to it, you will feel the springs in the mattresses, dirty parking lot and awful pet area. Was not located in a kid/ family friendly. Very dissatisfied with room, staff, and location.
Business response:
Thank you very much for taking the time to share your feedback. We work hard to offer our guest clean, comfortable, budget-friendly accommodations here in Colorado Springs and I am disappointed that we did not give you the best stay possible. I will be sure to share your feedback with my staff so we can improve for the future. Thank you very much for taking the time to share your experience, it is feedback like this that helps us to grow.
Bed was extremely small and the hotel smelled of cigarettes
Business response:
I apologized that you were not informed better about the size of our beds. All of our suites offer a FullXL bed and I can understand how if you were not informed of this ahead of time that it would have been frustrating. I will be sure to share your experience with my staff so we can work hard to ensure that our guests have all of the information necessary when booking their stay's. Thank you very much for taking the time to share your feedback.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.