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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay at a WoodSpring Suites hotel again. While I err on the side of being positive in my reviews, I have to be honest. My experience at this hotel was not good. To be fair, there were some positives: It was within 5 miles of the airport. The guests (and all of their dogs) were friendly. Appreciated that. Shower worked well and the water was hot. The front desk guy was polite and earnest (though very poorly trained...it took about 35-40 minutes to check in three people). My room had a fridge and small stove top which wo... read more
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room and great guest service to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Didn’t like hotel WiFi was non existence parking was sparse. The bed was the worse I’ve slept in. The bed seem to be a cot with full size mattress.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Waisted money It feels more like a dormitory then it did a motel. There was no staff anywhere. Front desk was closed the whole time we was there. They give you 3 towels to shower with and one was for the floor to dry your feet off. The elevator was gross, every time we got in it, it had a different smell. The bed was uncomfortable, I had to make sure it wasn’t an air mattress.
Business response:
We are so sorry for the impression you got during your stay with us. We work hard to deliver a great environment for guests and we’re sorry this was not your experience. We wish you the best in your future travels.
Avoid this dump. Don't send anyone to this hotel.
Business response:
I'm sorry to hear that this was your impression of our hotel. Best wishes in your future travels.
No desk clerk in office. Smelled like smoke throughout the hotel. Dirty. No carpet in rooms.
Business response:
I'm sorry we didn't impress you. We love to give guests a great experience and it sounds like we let you down. We hope your future travels are truly wonderful ones.
Yuck Many of the other guests appeared to be fresh out of prison. Everything you would expect to be included is an extra charge. For instance $30 for a coffee pot. Pillows were flat and drooled stained. The elevator is crudely painted on the inside. To get service at the front desk, for instance, to get toilet paper, you have to call and wait for a clerk to come down. All in all Motel 6 would probably have been more comfortable, less expensive and less dangerous.
Business response:
Thank you for sharing your experience. What you've described is not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
Won't stay again
Business response:
I'm so sorry you were not pleased with your visit.
This property seem more of an extended stay and not for the traveler or out of town worker, noisy, uncomfortable.
Business response:
I'm so sorry to hear this. My apologies for the inconvenience this caused you.
Casino ashtray Where to begin. When I checked in, I was told there were NO non-smoking rooms available. I had booked one online through Hotels.com com a couple of months in advance. So all they had was a ozoned smoking room on a smoking floor that literally smelled like a casino ashtray. I had to hold my breath everytime I entered the hallway. I asked when my room was scheduled to be cleaned (I moved in on a Saturday.) on Wed, it was not. Another front desk employee told me they only cleaned every other week, that would be 2... read more
Business response:
I appreciate you taking the time to share your feedback. We work hard to give our guests great affordable accommodations here in our area and I am disappointed that in your case we fell short. I can definitely understand how the issues you experienced with the smoking room and misunderstanding with our housekeeping schedule would have been frustrating. I will be sure to share your words with my staff so we can improve for our guests in the future. I hope we have the chance to give you a great experience the next time you are... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.