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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were not clean.
Business response:
David, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We did like anything, the room was super dirty, the bed super uncomfortable, the show tub it fell up of water while you was taking a shower, thanks god we are not going back to the places again, I’m sorry!!!
Business response:
Gene, we are sorry for the issues you had in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been shared with our housekeeping and maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Had no soup,shampoo..etc.. we had 2 bed room they only had 1 towel in room...and it wasn’t vacuum tha room...!!
Business response:
Sunny, we are sorry for the unpleasant stay you had with us. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do not stay here Room was dirty, been 5 days and I still havent received my refund
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
I see two roach in the room And not hit water on the shower
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Also, we have alerted our maintenance team about the shower, and they will check the water pressure. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Graduation My room I reserved was dirty. I had to cancel my reservation and stay with my in laws in their room.
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you experienced in your initial room. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
No extra toilet paper, and we had to recycle our own towels. There was no room service for a 2 day stay. The dresser was broke, the microwave didn’t work, and the phone was broke.
Business response:
Andy, thank you for choosing to stay with us. We apologize for the maintenance issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned team to rectify the problems you mentioned. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We're sorry... read more
It was dirty. The tile floor, from the kitchen to bath, was sticky. The carpets were not vacuumed, and it made our socks filthy. When you turned on the lights in the morning, the bugs came out from vents and cupboards. Bedspread had never been washed, as it looked threadbare and filthy. Counters were sticky too. We left the second night, but had to pay, and cancelled the third night. I will never stay in a "Extended Stay" again.
Business response:
Evonne, we apologize for the inconvenience you had here and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.