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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was unable to check in at 3 had to wait till almost 4 and I had an event to attend, the room lost power, ac, hot water and there was no one at the front desk/ office to assist
Business response:
Dear Vickie,We are sorry for the inconvenience you experience and regret falling short of your expectations. Please be assured that we're addressing this with our team to prevent such incidents in the future. We are also sorry for the lack of immediate assistance from our staff. We will share the feedback and ensure it is not repeated. Thank you for bringing this matter to our attention. We're committed to providing exceptional service and ensuring every guest has a memorable stay. We would like the opportunity to serve you ... read more
Horrible place The desk agent was very friendly and that was the only good thing about this place. It was dirty. The non-smoking room smelled like smoke. The chair in the room was cracked and broken. The outlets only half worked.
Business response:
Dear Amber,We appreciate your kind words about our staff. However, we are sorry that our property did not meet your expectations. Although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and are addressing all your concerns with our team. Please know that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We appreciate your understanding and would like the opportunity to... read more
i didn't stay and I change my reservation and they still took my money and my room.
Business response:
Dear Stanley,We apologize for the inconvenience you experienced with your reservation. We regret the frustration and disappointment this has caused. We also regret any concerns you had regarding charges and if these were not resolved to your satisfaction. We ask that you allow us some time to look into this matter. Meanwhile, please feel free to reach out to us at the hotel for any further assistance. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the ar... read more
The property was very dirty and stinky I couldn’t imagine that. I’ll never recommend this property to anybody
Business response:
Dear Virginie, Thank you for your feedback, and we sincerely apologize for your experience. We regret that the cleanliness and overall condition of the property did not meet your expectations. Maintaining a clean and welcoming environment is our top priority, and we will address your concerns with our team to ensure improvements are made. We understand your disappointment and respect your decision not to recommend us. If you had shared any issues during your stay, our team would have been happy to assist in making your exper... read more
Disappointed in the overall negligent conditions. Could not use the in room telephone, no cord attaching the handle to the main body. Slimy shower floor. Watched a guy steal a bike on the property. Got hit up many times for items by other residents. No elevator in service while there for 4 days. Water turned off for repairs without notice to patrons. Outside was in disarray and filthy.
Business response:
Dear Carrie, We are genuinely disappointed that we did not meet your expectations. We regret any inconvenience and wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. We appreciate you choosing us, and we value your feedback. Please consider a return to host you again so we can provide you with the hospitality and accommodation you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.