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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is filled with roaches. They over booked I had to find a room elsewhere at 1am. Will never stay or attempt to stay again! They won’t respond to Expedia so I can get refunded for a room I never stayed in.
Business response:
Dear Amy, Thank you for reviewing our hotel. We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Please note that financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest ... read more
Room was disgusting, it stunk, the grounds around the place was littered with trash and cigarette butts. My key quit working, no one is on duty, i had to contact expedia and have them contact the hotel in order to get back in my room. Multiple people were waiting on staff for issues. I didn't even stay the night, i grabbed my stuff and left
Business response:
Dear Joseph, Thank you for your feedback. We sincerely apologize for the issues you encountered, including the room condition and the inconvenience with your key. This is not the level of service we strive for, and we are addressing these concerns with our team to prevent such occurrences in the future. Your experience is important to us, and we are taking steps to improve both our facilities and customer service. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Dissatisfied in Columbia. Killed a roach when we walked in. Outside was in need of cleaning. Beds were not comfortable. There was only one chair to sit in. There were no cups nor a hairdryer in the bathroom. Had to hunt for a garbage can. The only positive was it was close to the Army base otherwise we would have moved. Will not stay here again nor would I recommend it to anyone else.
Business response:
Dear Gwen, Thank you for sharing your experience. We apologize for the challenges you encountered during your stay, including concerns with cleanliness, amenities, and comfort. Your feedback is crucial, and we will address these issues with our team to ensure improvements are made. We regret that your stay did not meet expectations and appreciate your insights, which will help us enhance our guest experience in the future.Sincerely,Hotel Management
Horrible place, dirty! Never cleans. The owners are terrible people. They are mean, wouldn’t run my card… wanted cash. Be careful because these motels love calling the cops for no trespassing,
Business response:
Dear Laura, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. If there's anything we can do to assist you, please reach out to us directly, and we will do our best to help you further. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Sincerely,Hotel Management
Should have slept in my car This might be one of the worst hotels I've ever stayed in, and I've stayed in hotels in third world countries. I was coming off of a 17.5 hour day and just really wanted somewhere to sleep. At check-in no one was at the counter. I had to yell "hello" multiple time to get anybody to come to the front. There was no bell to ring or number to call. Just an empty counter. Things got worse in the room. The room had a musty and faint marijuana odor. The carpet was thread bare. There was no chair for the ... read more
Business response:
Dear Mike, We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not meet our usual standards of service and cleanliness. Please know that we take your feedback seriously and will address each concern with our team to ensure immediate improvements. We understand the importance of a comfortable and enjoyable stay, and we regret that we did not meet your expectations in this regard. Your comments about the room's condition, amenities, and service will help us enhance our offering... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.