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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average place to stay not well maintained very noisy
Business response:
Edward, thank you for your review. We are sorry for not meeting all of your expectations and regret the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’ve stayed at this location frequently but it was not up to par. The hotel room was not very clean. The refrigerator was loud! Very loud! I saw several roaches.
Business response:
Quinne, thank you for choosing to stay with us again. We are sorry for the issues you encountered this time and regret the disappointment caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Nice big room, it was quiet. Smelled like smoke upon entering. Kitchen could use an update; stovetop knob was glued on incorrectly so the off position was at the three setting. Minor marks on the single chair.
Business response:
Abigail, thank you for your review. Although you liked the spaciousness of our suite, we are sorry for the issues you encountered. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Your desk staff on checkin was a fill in from another property. She was outstanding. Over all conditions were sad. Needs complete overhaul of rooms and halls. Breakfast bar was lame. A toaster and various breads and breakfast rolls and fruit would be good. No juices either. No cold cereal. Cranola bars ,coffee and oatmeal was offered. Also biggest peeve was smokers, hallway smelled of tobacco use strongly on 3rd floor all night.
Business response:
Kim, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Dont stay-Dirty-long check in-untrustworthy Got there to check in, waited 40 minutes as no one was there. Sign in window said bathroom break, be back in a moment. We watched young man park, get out of his car he was rhe late worker. 1st shift must of left building before relief showed up. He asked us hiw are you, i said we have been waiting 40 minutes to be checked in after a long business day, and he laughed. Called corporate and the General Manager was to call me, which they still have not. I realized i firgot my starting ... read more
Business response:
Beverly, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We will also share your comments with our housekeeping team regarding the mistakes made when servicing your guest room and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so ... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.