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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant stay The gentleman that helped me check in went above and beyond for me to make sure I would be comfortable With my room his name Is Rhoedane he made this interaction so enjoyable thank you for your service
Business response:
Michele, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Rhoedane. He is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
I can't call it charming, but it is clean and adequate if you are away on business. don't think this is the Ritz. It is a clean bed, bath, conveniently located, and most adequate. I like it.
This is not the Rita Carlton, but more than adequate for short stays. Fully equipped kitchen, but didn't use it. Just two nights and I am a repeat customer. Best value in the neighborhood.
Business response:
Barry, it is great to hear your travels brought you back to see us again. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Average place to stay not well maintained very noisy
Business response:
Edward, thank you for your review. We are sorry for not meeting all of your expectations and regret the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dont stay-Dirty-long check in-untrustworthy Got there to check in, waited 40 minutes as no one was there. Sign in window said bathroom break, be back in a moment. We watched young man park, get out of his car he was rhe late worker. 1st shift must of left building before relief showed up. He asked us hiw are you, i said we have been waiting 40 minutes to be checked in after a long business day, and he laughed. Called corporate and the General Manager was to call me, which they still have not. I realized i firgot my starting ... read more
Business response:
Beverly, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We will also share your comments with our housekeeping team regarding the mistakes made when servicing your guest room and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so ... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.2 star rating with 1,404 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.