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Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
- Hotels
- Irving, TX
About this business
Location details
605 Meadow Creek Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad customer service, room smells, manager attacked customer for employee mistake, manager will not listen, she get very angry, and threatening customer. We will never stay at this again. Be careful everyone don’t stay at this place.
Business response:
Peter, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. On a positive note, we are happy you were pleased with our well-kept hotel. We hope you will return to experience our hotel as we would have liked you ... read more
Not a clean hotel and had to change rooms which was not much better.
Business response:
Jamie, thank you for your feedback. Although we are were able to change the room to your satisfaction, please accept our apologies for the inconvenience you experienced with the first room due to cleanliness issues. Your comments have been discussed with our housekeeping team to make sure no future guest experiences the same. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Not clean at all , terrible smell and broken facilities and you will find cockroaches every where even in the room ..
Business response:
Ravikumar, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will give us a second chance to deliver the type of experience you shoul... read more
The toilet flushing was not good and overflow on one issue.
Business response:
Thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. We have asked our maintenance team to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Only hotel available that night 😓.. First and last time staying here
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Not happy
Business response:
Darrell, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
DO NOT STAY HERE!! We booked our room at dinner on our way into town through Hotels.com. When we arrived 3.5 hours later they stated they didn’t have our room or one equivalent and we would need to cancel our stay or accept a smaller room. After driving 10 hours with five kids we were just ready to get to a room and relax. We asked about a discount and they stated that if we cancelled through hotels.com and booked a smaller room it would cost more through them than our room cost through hotels.com. We accepted the room but a... read more
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you and your family in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
The manager cancelled or room 2 hours before we arrived and did not contact is. He informed the poor guy at the desk but didn't tell him he hadn't called us.
Business response:
Thank you for sharing your concerns with us. We sincerely apologize for being unable to accommodate you this time. We are truly sorry for the frustrations you felt. We hope you will allow us an opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr.
How is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. rated?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. has a 3.2 star rating with 886 reviews.
When is Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. open?
Extended Stay America Select Suites - Dallas - Las Colinas - Meadow Creek Dr. is open now. It will close tomorrow at 12:00 a.m.