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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Totally burnt-out staff. Seedy occupants. Not a single utensil in the so-called kitchen. No pillow cases.
Business response:
Dear Allen, We appreciate your feedback on your recent stay. We apologize for the inconvenience you encountered during your visit. We aim to offer a comfortable and welcoming experience to all our guests, and it appears we fell short of your expectations. Your comments are important to us, and we will use them to improve our services. We hope you'll consider returning in the future, and we'll make every effort to provide a more positive experience. Thank you for choosing to stay with us.Sincerely,Hotel Management
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Oversold our reservation Created booking on 9/15 and arrived 9/21 to no room. Employee was very nice and tried to be helpful but the hotel had oversold their rooms and had nothing available for us.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management
I was given a dirty room with a broken bed
Business response:
Dear Josiah, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was... read more
After booking well in advance upon arrival I was told they had no availability and could not offer any alternative or provide even a phone number. These people dont work in hospitality, @ 8:00pm I was left to fend for myself in a town that seems to be shut down by 9. Never, never, never, never again.
Business response:
Dear JOSEPH, We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.