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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not available until 2 hours after our check-in period. We were told we to leave and come back later. The staff seemed annoyed to help us. This was a serious inconvenience.
Business response:
Dear Micah, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced upon arrival. Please know that this is not the standard of service we strive to provide. Your time is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address this issue promptly. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
I anticipated staying several nights while a friend was in the hospital at U.C. Anschutz. However the bed was much like laying on a box spring and the pillows (2) were like a small bag of rags. The room and bathroom were clean. Temperature in the room was easy to control. I did not use the apartment size fridge or two element cooktop provided. For $21 a night more I booked at the Holiday Inn Express and enjoyed a luxurious room and a great breakfast every night!
Business response:
Dear Russell, Thank you for your recent stay at our hotel. We appreciate your comments about the cleanliness of the room, bathroom and the ease of controlling the room temperature. However, we apologize that the comfort of the bed and pillows did not meet your expectations. Our aim is to provide a comfortable stay for all our guests. We understand that preferences vary, and we're sorry we fell short in this regard. We value your feedback and hope for the opportunity to welcome you back in the future and provide an enhanced e... read more
Disappointment doesn't even begin to cover it. Arrived on site at around 2am Friday 7/28 with my reservation in hand which had been booked and paid for 1 week prior to our arrival. After a long drive we looked forward to checking in and getting some rest however we had to wait about 15 mins for a front desk attendant, a gentleman who was very unprofessionally dressed and whose appearance was quite disheveled. He approached the check in window, did not bother to greet us proceeds to look for our reservation for a good solid 5... read more
Business response:
Dear Rebecca, We apologize for the inconvenience you encountered on arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you and your family on another visit.Sincerely,Hotel Management
Worst hotel ever!!! Do not go off the pictures you see online for this place. It is absolutely horrible. The whole place reeks of cigarette smoke, even though it clearly says no smoking or you’ll be fined $250 for smoking. The tv remote was so sticky you couldn’t even touch it. The service was even worse. Extremely rude ladies, especially Liz who was the manager. A guy had booked and paid for his room and she told him they had overbooked and he needed to find somewhere else to stay. No apologies, no trying to help him out, n... read more
Business response:
Dear Tracy, We are grateful for your choosing to stay with us and for taking the time to provide feedback about your recent experience. We sincerely apologize for the issues that impacted your stay, and we want to assure you that we never intend to disappoint our guests in any way. Your concerns are important to us, and we appreciate you bringing them to our attention. As our top priority is to take care of our guests, we will follow up on these matters and take appropriate action to ensure a more wonderful experience for ev... read more
Un lugar no sano. Tine mal olor de cigarro.
Business response:
Dear Pedro, Thank you for being our guest. We understand that fresh and clean accommodations are of the utmost importance; therefore, we are sorry to learn that this was not your experience. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management
Not ever staying here again I was not impressed. Parking wasn’t bad, but there was no clear entry to the building. The front desk clerk was not very friendly. I felt like if I didn’t watch my back, something bad could happen to me. It was one of the worst nights in a hotel I have had in a while. I didn’t feel safe enough to sleep much. The floor was super dirty/sticky. I wouldn’t dare to use the shower, and barely wanted to use the toilet. I was not impressed for $133 for few short hours (4 hours). More like a hotel for $75/... read more
Business response:
Dear Melissa, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.