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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived at hotel, they said my reservation was cancelled but I never received a notice that my hotel was cancelled
Business response:
Dear Ted, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Ian refused to check us in. Drove all the way from Ogden Utah (9 hours) and now have no accommodations for the night. Ian refused to offer his last name upon request as he said the refund is our problem and Expedia will have to work with us.
Business response:
Dear Amy, Please accept our apologies for the frustrations you experienced. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, we welcome you to reach out to us directly at the hotel if we can assist you in any way. We appreciate your patience and ... read more
Not Good. The room floor was not clean. The restroom floor was lose and moved as we walked on. The tv was not working. There were not enough towels I called guess services and was told there were none available to wait till the morning at 11am. At That time was checking. Staff was friendly but also seems flirty. Lack of professionalism at customer service The lobby is a small hallway right at the entrance door. A second door need key access to walk inside the hotel and rooms. Because the lobby is a small area.. there’s no ro... read more
Business response:
Dear Amber, Thank you for being our guest and for taking the time to leave your feedback. We apologize for your disappointment regarding the maintenance and cleanliness issue you experienced and, more so, how our staff handled it. We aim to provide the best service, clean suite, and well-maintained accommodation. Therefore we apologize for falling short of our commitment. We will address the issue to avoid this from happening again. We hope you will give us another opportunity, as we would love to make it up to you and provi... read more
Wi-Fi did not work, room was dirty, checkin poorly organized. Towels/bedding was worn and low quality. Would not recommend this motel.
Business response:
Dear Mary, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is essential, and we will address them adequately. We would have loved to do anything we could to change your experience while you were here. Please allow us another chance on your next visit so we can provide you with a much-improved stay. Sincerely,Hotel Management
Well it looks nothing like the pictures, it was trashed, we got there at 8:47 and everything was locked up people young people were sitting running all over the place. You have to call to be let in, no customer service. Then when we left the next morning there still was no one at the front desk….HORRIBLE The walls were paper thin, I didn’t sleep at all that night…..would not recommend…. Trash everywhere outside inside… aweful upkeep
Business response:
Dear Kim, Thank you for your feedback and for being our guest. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion, and we wish you all the best with your travels.Sincerely,Hotel Management
Business response:
Sorry to hear your stay didn't meet your expectations. Your review is important to us as it allows us to see areas we need to improve. Thank you.
Worst stay ever. The check in guy wasn’t available. Took me an hour to just check in. The place smell like cigarettes and random people roaming around. I didn’t even stay in the room and left. I wish i could get my refund. Never ever going to stay at this property again.
Business response:
Dear Mohammad, Thank you for choosing our hotel and for taking the time to provide feedback. We apologize for your experience at our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. Also, our hotel policy prohibits smoking in certain areas of the property, and we appreciate you letting us know so we can address it appropriately. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will consider giv... read more
I didn't Stay they wouldn't let check in.
Business response:
Dear Shaniaieasha, Thank you for sharing your review. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
They wouldn't let me get my room racist nasty man at the desk.
Business response:
Dear Ladashey, Thank you for taking the time to review your stay. We are very disappointed that we fell short of your expectations and ours. We will use your feedback as a training tool to improve the experience for future guests. Thank you again, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.