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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, bathroom door wouldn’t close was crooked & would charge for smoking fee if my family smoked in the room…! The whole place reeks of weed & cigarettes so didn’t understand how that would apply. Would not STAY HERE AGAIN NOR RECOMMEND IT….!
Business response:
Dear Damien, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Late check in is non existent. Something had to have been going on. We drove 8 hours and arrived shortly after midnight. There is no information on how late check in works on the website or after booking so I did not think twice about it. When we arrive - everything is locked up. You have to pick up a house phone and dial “500.” It rang for 15 minutes without answer. Simultaneously, we are each on the cellphones trying to contact anyone who can get us information. Nothing. Later… two police officers pull into the parking lot... read more
Business response:
Dear Hannah, Thank you for sharing your feedback. After a long travel day, we know how frustrating it can be to encounter an issue during check-in, and we sincerely apologize for the inconvenience caused. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Thank you again for your review. We hope you will be back to see us too soon.Sincerely,Hotel Management
We arrived at 6pm for ourb3pm check in. Room was still not ready and many of the guests were told to come back later leading 5o a massive backlog of people alll at once. We had just dtiven in and wanted to relax and get freshened up for an event we had that evening. I ended up doing that in the car then getting our lyft. After thevevent we arrived to the frontb desk with it empty. Had to call to get front desk mgr there. Keep in mind our lyft driver's had all been tellung us it was an.unsage area. Mom with 2 youngbteenage pa... read more
Business response:
Dear Tara, Thank you for taking the time to review your stay. We hope you had a great time at the event. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We are also sorry for the inconvenience you experienced due to our staff not being responsive to your needs. We are grateful for your patience and also your constructive feedback. We hope that we will have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
The rooms advertised are false. We booked 2 queen beds, we were given a filthy room that had a double bed with no blanket, a plastic chair, a sink that didn’t drain, and an old refrigerator and stove. People in the elevator hadn’t showered in weeks, this was obviously their home. I went down stairs immediately and told them that I didn’t want to stay here and they said “no refunds”! Kinda comical if you ask me. I called Expedia because this advertisement is fraudulent. Needless to stay, I received a refund.
Business response:
Dear Darla, Thank you for sharing your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance the next time you ... read more
Rude concierge cancelled reservation as soon as I attempted to check in.
Business response:
Dear Jesus, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Manageme... read more
I did not get to stay at this property. When I arrived to check in the front desk clerk reported that there was no vacancy and that my reservation has been cancelled. I was unable to find another hotel and was forced to drive an additional one and a half hours to a friend's house arriving after 2:00 a.m.
Business response:
Dear Talia, Thank you for sharing your feedback. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will discuss your comments with our team to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Thanks again for your comments, and we wish you all the best for your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,071 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.