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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms door didnt fully shut.
Business response:
Dear Jenny, Thank you for bringing this to our attention. We apologize for the issue with the room door not shutting properly. Ensuring the security and comfort of our guests is a top priority, and we will address this maintenance issue immediately. Your feedback helps us improve our facilities and services. We appreciate your patience and understanding and hope to have the opportunity to provide you with a more seamless experience during your next stay.Sincerely,Hotel Management
Gross! Was the most disgusting place I actually ended up not staying. I left at 11 PM at night and went to a different hotel. It was so disgustingly gross! I’ve been trying to get my money back but no help from Hotels.com or Expedia.
Business response:
Dear Ellie, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure such issues do not happen again. Thank you for bringing these concerns to our attention. We are very sorry that you had to leave us earlier than expected; we hope you will consider giving us another opportunity to h... read more
It was not clean.
Business response:
Dear Ashley, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Crime Scene Room Our room had to be the scene of a previous crime. The door had clearly been kicked in and looked like a crowbar had been used on it. There was blood spatter on the lamp shade and what appeared to be bullet holes (that had been filled with putty and painted) on the refrigerator. We were very uncomfortable.
Business response:
Dear Guest, Thank you for bringing this to our attention. We are deeply sorry for the distressing condition of your room. This is absolutely not acceptable, and we take these concerns very seriously. Your comfort and safety are our top priorities, and we regret that we fell short. Your comments are valuable in helping us improve, and we hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
Want my money back. Air conditioning was in and out. Basically had to sleep in a sweat. Would work for 10 minutes than shut off regardless of the setting. And when it did work, was extremely loud. No toiletries at all except for one bar of soap. Had to use for showering and at the sink. Tv would go in and out. Almost unusable at times.
Business response:
Dear Adam, Thank you for your feedback. We’re sorry to hear about the issues you encountered with the air conditioning, toiletries, and TV during your stay. This is not the experience we aim to provide. We are addressing these concerns with our maintenance team to ensure improvements are made. We appreciate you bringing this to our attention and hope to offer you a better stay in the future. Sincerely,Hotel Management
Nothing to like. Unsafe, no staff on property from 10 Pm to 9 am! Had to pay $1 to dial front desk. Even then no answer, as no one there! Lots of partying, drinking and smoking weed outside until 3 am The room condition was very poor with broken furniture and lack of amenity for an extended stay (pictures available) Called ESA main number to address the shortcomings, despite repeated call and promise that a general manager will call back, it never happened! We should be refunded for all problems that we encountered, especial... read more
Business response:
Dear Shahriar, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Clean ! It was disgusting. The fold oout outch had old food and plastic forks in it.
Business response:
Dear Edgar, Thank you for your feedback. We deeply apologize for the cleanliness issues you encountered, particularly with the fold-out couch. This does not meet our standards, and we are addressing the matter with our housekeeping team to ensure it does not happen again. Your comments are crucial for our improvement. We regret that your stay was affected and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,829 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.