This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay, but kind of sketchy. Hotel was decent, but clean. All the doors faced the street. Worst part was the strange people hovering around. It really is an "extended stay" for some unsavory characters. The rooms were in good condition, but bad mattress. I won't stay here again.
Business response:
Matthew, thank you for providing us with details about your stay. We are happy to know you liked our well-kept property, but we are sorry for not meeting all of your expectations. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, General Manager
Rooms smelled horribly of smoke. even the "non smoking" rooms
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. We apologize for the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed to assist your needs so we would have been happy to move you to another room if you had alerted us. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Don't stay here Room was disgusting. Catper was filthy, furniture was broken, windows wouldnt closr, mold in bathroom. Checked out about 15 minutes after checking in. Booked a room across the street.
Business response:
Michele, thank you for your visiting us. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Do not stay here! I booked a room, arrived to find out that they didn't have a room available because their "housekeeper" didnt clean the rooms. The lady at the front desk was horribly rude, told me to "figure it out" and almost broke out in tears when i asked for my money back. The worst customer service I've experienced ever.
Business response:
Nathan, we are extremely concerned to read your comments and apologize for the behavior of our associate. We provide thorough training for all employees, and we will redouble our efforts to ensure this does not happen again in the future. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Location was good Rug was dirty and worn, chairs were dirty and stained. Bed sheets were a wrinkled mess and not made proper. No cups or container for ice or water, No hair dryer. No coffee pot and the continual breakfast was coffee and oat meal only. The bath room was the only clean part of the room.
Business response:
Thank you for being our guest and providing your feedback. Please accept our apologies for the lack of detail in the cleanliness of your suite which you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
Never again Lots of people smoking outside and leaving cigarette butts and other trash outside the rooms. Smelly and dirty.
Business response:
Mary, thank you for sharing your feedback. We apologize for the issues you experienced during your stay and for the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules, resulting in a negative experience for our valued guests. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Don't do it. Better off sleeping in the grass outside. Literally 10 sheets of toilet paper on the roll, no extra rolls anywhere in the room. But hey, brand new box of tissue. Place is a complete dive.
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience and the inconvenience it caused. We appreciate your feedback as it helps us to improve going forward. We hope to have another opportunity to meet your expectations and provide you with outstanding service. Sincerely, General Manager
Bad choice I failed to do my usual research to find a hotel for my stay in Denver. This hotel was the worst extended stay I have stayed in. The hotel needed the landscaping cleaned up, it was dirty and my "non-smoking" room smelled like the last person who stayed smoked alot while they were there. I had to go to the front desk just to get a glass, there was no dishes, silverware, glasses, mugs.......anything in the room. Most of the other places I've stayed have always had the bare essentials in the cupboards.
Business response:
I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean environment, so I am sorry if the odor compromised your experience. We are already working with our housekeeping team to revisit our deep cleaning program. Kitchenware for your room is kept at the front desk as per our brand standard requirements. We will be sure our front desk communicates this more clearly going forward. We hope you will consider giving us an opportunity to serve you better in the near future. Sincerely, Gener... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.