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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was interrupted in my room five times by contractor woken up early morning and through out the day also during my dinner time he was rude a verbally attacked my husband
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Overbooked The morning we had planned to leave we got a call telling us we did not have a room -- all six nights they had overbooked us.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The bed sheets had stains and hairs on them. They looked like they were never changed. The windows were very old and warped and the space between the windows was filled with dead bugs. Not impressed
Business response:
Suzy, thank you for taking the time to post a review. We are extremely sorry for the issues you experienced in your room and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience such problems. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Needs Up Dating The first room we were put in the floors were stained, chairs were stained, and there was a dresser drawer front that was broken and hanging on a hinge. The outside of the building needs some tlc. The manager was good and gave us another room which was in good shape. There was no problem with the staff.
Business response:
Jill, thank you for your feedback regarding your stay. We’re glad to know you liked the service provided by our staff and that our location close to several restaurants was ideal for your needs. However, we apologize for the inconvenience you had due to the maintenance issues. We assure you that we have shared your observations with the concerned department so they can plan and make necessary repairs. We hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Business response:
Zoe, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
IT WAS OK AL OT OF TRASH ON THE STAIR CASES
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Low class Many seedy characters hanging around. Someone tried to break into our room in the middle of the night. Suppose to be non-smoking but smokers were in the elevator and just outside their rooms.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst hotel ever I wouldn’t really call it a hotel. It’s got no services. Has one person on in the office and she seemed really stressed and overworked. Linen isn’t changed. It is very out of date and run down. Had a fire alarm start blaring at 1230 am and everyone had to go outside. Fire fighters came and found nothing wrong. Would never stay there again.
Business response:
Thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Takes the $ and no room Booked online thru hotels.com prepaid!!!. No previous issue ever w this service. Arrived for late checkin where front desk went into a fit for 45 mins at 100 am and refused to give info as to what was going on. Finally at 145 informed there was no room and then blamed the service....the front desk had aidited early and double sold the room. Horrible service. Bad experience, would never book here again. Wheatridge denver area
Business response:
Helen, I am sorry for your frustration and experience with out hotel.
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.