This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gary was too far south the neighbors were viewed pounding on the wall the management accuse us of being druggies and was way too far south it was expensive and we were uncomfortable the tub didn't drain it sucked
Business response:
Robert, please accept our sincere apologies for the maintenance and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Emergency Rooms or not child-proof. The chairs for the dining room table and stains all over him as well as the carpet. The mattress sheets have blood all over them as in they had bed bugs, I've been moved rooms three times. But I don't have a choice so I have to stay here for another 2 weeks
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
No customer service Room was freezing and heater barely worked. Neighbor held a loud phone conversation for over an hour on the balcony right outside my door...at 3 am! Asked the front desk to handle it and they ignored the request twice. Room was okay, but not great.
Business response:
Leslie, thanks for being our guest. We apologize for the lack of attention towards your needs and the maintenance issue with the HVAC of your room. This is not the level of service we provide, so your feedback is taken seriously and it is discussed with our front desk and engineering team in an effort to improve our service moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Mis peores vacaciones en el hotel Stay AMERICA Muy mal porque me dieron un cuarto para fumadores siendo que yo pague un para no fumadores ya que estoy enferma de asma la persona que me atendió fue muy grosera, me dijo que no había mas cuartos de no fumar yo hice mi reservación con tiempo ya que yo vivo en El estado de Ilinois, no me quedo de otra más que quedarme en ese cuarto tan sucio , de todas partes ,y además con un olor tan desagradable, y la persona que me atendió no tiene ética para tratar al cliente ya que me dijo q... read more
Business response:
Patricia, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Wosrt place to stay. Horrible from the start. I went to check in the lady didn't know how to work the computer. She had to wait for a manger I assume. I had to go back online resubmit my reservations. I requested a smoking room king bed and the room in the back of the building. Didn't get that. The water pressure was low the toilet didn't flash right the nightstand was broken. Called the lobby told them my concerns they told me to contact Hotels.com so I did. I was told by Hotels.com I was getting my room changed. I waited a... read more
Business response:
Candice, thank you for taking the time to evaluate your stay. Please accept our sincere apologies for the issues you experienced in your room and for the unsatisfactory response from our staff. We have shared your concerns with the appropriate departments and ensure a revisit of our training procedures. We hope you will consider giving us a second chance so that we can make it up to you. Sincerely, Hotel Management
Overpriced and dirty. Worst hotel I've stayed at. Wouldn't recommend to anyone.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Horrible This was probably the worst hotel stay I've ever had!!!! I checked in and within 3mins there was no one to be found in the office or on the grounds. The room was a mess, no towels and about a half gallon of water on the bathroom floor. The next morning the manager came to the door to remins us we had ro be out by 11am. When I brought these things to his attention, he told me to come speak to him at his office. Again he was no where to be found. Ive calles 10 times and left a measage everytime.
Business response:
It's never our intention to disappoint our guests. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
WILL NOT STAY HERE AGAIN We Walked into a smoking room when I ordered non smoking. The air wouldn't work so we went to call the front desk and the phone wouldn't work. At midnight They switched our rooms but we had to sleep in twin beds when we started with a king bed. The night manager said they would give us a discount and the next morning when I asked about it and told them about our stay they said that there was nothing they could do because we booked the room through a third party, Expedia. Not at all a good experience!... read more
Business response:
Thank you for your feedback. Please accept apology for not living up to your expectations and for the inconvenience you had. I will personally follow up on your feedback with my team for better improvement in our service delivery. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Horrible Stay, Toilet Ran Water Entire Stay We checked in and left to meet friends. When we came back to room, we noticed water was running continuously in toilet and making a lot of noise. I called the office and they stated someone would be there at 7:30am since they had left for night. Next day, they finally showed up at 9AM. They came back to later to check it while we were out but later we were told no parts available, it would be fixed on Friday. It was never fixed or told anything else from management and we had to tr... read more
Business response:
Russ, Thank you for your feedback. We are sorry for the maintenance issues you describe and the disappointment it caused to your otherwise great stay with us. We appreciate you letting us know so we had an opportunity to fix, however, apologize for the delay due to parts needed. We invite you to stay with us again so you can have a quiet and relaxing stay. Thank you, General Manager
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.