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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bad smell not clean bad bed
Business response:
Thomas, we apologize for the cleanliness issues you had with the bedding and regret the inconvenience it caused. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
did not have any hookers around was the only thing good...spend $30 more and stay at Hotel Lakewood across the street...the best stay in state of Colorado
Business response:
Murray, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Benjeman, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very poorly managed they told me they could not locate my confirmed pre-paid reservation at 11 pm. I showed them my confirmation. They told me to call Expedia instead of them calling which was indicative of their attitude. They don’t like Expedia guests. I called customer service in the morning for a refund and they told Expedia I was checked in to Room 352. Truth was that I was in another hotel. I asked them to produce a copy of my ID and they were unable to produce it, so they reluctantly refunded the money with the help o... read more
Business response:
Thank you for choosing our hotel. We are sorry for the reservation issue you experienced and truly regret the inconvenience it caused. We have made a note of your feedback and have shared it with the appropriate team so that we do not repeat the same mistake. We value your business and truly hope you will visit us again so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Anthony, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No toilet paper Bathroom ceiling falling into bath tub. This is from a leak above my room.
Business response:
Peter, thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again. Sincerely, Hotel Management
Rented Room for a show that night the desk clerk said rooms were not paid for which they were and charged my band for one of the rooms...staff was rude including management
Business response:
Anthony, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Towels not fresh. Every surface sticky and nasty. Very very foul smell. Bathroom door broke also walls completely covered in nasty stale smokie substance, remnants of major drug use In room. Toilet overflowed. Marijuana resin blobs all over floor and tables. Remote control had fungus growing on it. All furniture covered in something sticky. I have more and I have pictures to prove. Had to buy lysol just to be sort of comfortable. Maid took my food and my Lysol wipes from room when I was out. Overall the absolute worse experi... read more
Business response:
I am sorry that your stay was not up to your standards. We would have been more than happy to move you to a different room had we had the opportunity.
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.