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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ben, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Lesson learned I wish I had listened to the previous raters. WE arrived to a room which evening though was smoking, it was not a king size bed, and just filthy with torn carpet, dripping bathroom. the manager relocated us to another room which was not smoking (ok) but had just been sprayed in the bathroom. I had to clean and dust the whole room, and hang the shower curtain. The poor mgr came and mopped the dust up. It was ok, but as close to camping as I want to be. I thought we had booked the same place we stayed before, bu... read more
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Probably the worst hotel I have ever stayed in They overcharder my by 164 dollars they said they would refund the money, but that doesn’t excuse the inconvenience they caused. Couldn’t sleep because there were people fighting in the room next me. They were actually fighting a man and a women. I’m not very pleased with this hotel. The staff is horrible!
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guest in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Difficult Room was supposed to be a smoke free room. Was in the room about five mins. Then had to actually switch rooms because of the smoke smell in the room.
Business response:
Thank you for your feedback. We apologize for the inconvenience you encountered due to the smoke smell in your first room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
Bed Bugs There were bed bugs found one crawling on my leg Called front area and they never answer the phone I have never had a issue like this before we left in the middle of the night and went to a different hotel
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Our room flooded. No sleep.
Business response:
Tom, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Stay at the local crackhouse instead. The pics I posted are how I found my room. DO NOT book this run down, dirty crack shack.
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we ... read more
Keep looking You guys over booked this hotel. I ended up in a handicapped (smoking) room that smelled horrible! NO ventilation in that roommate for being a smoking room! It was late so we had no choice but to stay! The Breakfast was laughable at best!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.