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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures didnt look like the rooms at all,not even clean at all.
Business response:
Dear CHARLES, Thank you for reviewing your stay at our hotel. We're genuinely sorry to hear that the room did not meet your expectations and apologize for any cleaning oversights you experienced. Please know that we take your feedback seriously, and we'll address these matters with the respective teams to prevent future occurrences. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Would not honor reservation and tried to charge double the standard room rate Unfriendly and rude staff Is not an actual hotel barely qualified as a motel
Business response:
Dear steven, We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team what went wrong so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you with the superior hospital... read more
There were many VERY dirty surfaces in my hotel room and they looked like they had never been touched since the previous guest check out. Two of the lights did not work at all. It was very very noisy as I could hear every cough and sniffle from the person above me.
Business response:
Dear Chloe, Thank you for reviewing your time with us. We regret the condition of the room was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerel... read more
Hailey was great. Seemed embarrassed of room uncleanliness. 1st room has infestation in bathroom. Some sort of black fly looking thing all over the floor. I get on the room phone and am talking and look down and chewing gum is stuck to the mouthpiece. Nice with covid numbers going up. A maggot in the drawer. Told Anna (I believe) who informed me she couldn't do anything and I was stuck there all night. Couldn't sleep in car due to - degree temps. 2nd room, phone wasn't working (I had forgotten cell phone). Tell front desk gi... read more
Business response:
Dear Jennifer, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.