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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to my destination. Good room rates. They ran out of oatmeal at the continental breakfast, and didn't replenish the next day. Only one of their two exercise machines worked.
Business response:
We appreciate you writing about your stay at Extended Stay America. It is a pleasure knowing our location was convenient for your traveling needs and that you liked our affordable pricing. However, we are sorry for not meeting your expectations for an excellent stay. Your feedback will be used to deliver better guest experiences. Thank you for your comments, and we hope to see you soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I liked the service the clerk provided the day I check out.
Business response:
Deondre, thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to Ann Arbor. Sincerely, Hotel Management
Cleanliness decent but not perfect. Our room was next to laundry so was loud. Grab and go breakfast was only packaged muffins and granola bars. So if you are a person who eats breakfast make other plans.
Business response:
We are sorry for the inconvenience you experienced and that you were unhappy with our grab-and-go breakfast. Your feedback has been shared with the Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider a return visit when travels bring you to our area. Sincerely, Hotel Management
Pretty good overall. Only things were house keeping never came,it kinda smelled in the hallway and the property seemed a smidge dated.
Business response:
Max, thank you for choosing Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry you were unaware of our hotel policy and for the odor you experienced while you were here. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We have also asked our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our gues... read more
Highly recommended I always enjoy staying at Extended Stay hotels. The front desk on these hotels are very accomodating.
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Saran, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Unprofessional servise representative. The stay was good. I didnt like the young lady that checked me in. She was very unprofessional. Didnt say hello or welcome and never once smiled. She just said can i help you. After taking almost 2 minutes to come from the back. Didnt explain to me that if i needed dishes, that i had to get them from the desk. She was very uninformative of anything. Also my reservation was for 2 adults and 2 children. She made me 1 card key, and wrote the room number on the paper and just handed it to m... read more
Business response:
Kathleen, thank you for being our guest. We are sorry you did not experience the best from one of our associates and that ruined your stay with us. Please know, we provide thorough training for all staff, and we will redouble our efforts. We hope your otherwise positive visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Kimberley, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.