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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Welcome to Extended Stay America Select Suites – Detroit - Ann Arbor - University South. Our long-term hotel in Detroit is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Detroit offers a wide range of amenities inc... read more
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unique room layout which was nice
Business response:
Ryan, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
Overpriced for What You Get There was no pool, no coffee pot in the room, no hair dryer, no shampoo, and while there was a kitchen there was no dish soap, no dishwasher soap, no items for the kitchen and no dish cloth to wash the dishes we brought. There is a train that runs right next to the hotel. We did hear it the first night but not subsequent. They have one luggage cart that went missing for a day and a half, so we had to carry our luggage in to the hotels in loads. Someone in the parking lot removed a college sticker ... read more
Business response:
Kathleen, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Overpriced and Underwhelming I understand prices increase for football weekends, but this place is nowhere near worth the price. The lobby reeked of marijuana when we entered as did the 3rd floor (also a strong scent of curry maybe?). I have to say the rooms were spacious. Firm would be an underwhelming description of the beds. Turndown service = $5 each day. Breakfast was fairly pathetic. Rooms were cleanish (good bit of pubic hair in the shower, stink bug in the window). Free wi-fi was pretty much worthless and couldn't co... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Great place to stay for work. Great staff and the room was impeccable. No complaints at all!
Business response:
Leah, thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and that you were highly impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
No hot water The lobby was OK, but the room wasn't the greatest. For starters all of the cabinets are very worn and need to be replaced. The kitchen sink sprayed water everywhere and the faucet lever was loose. The "hot" water wasn't very hot and took a long time to get there. The fire alarm was hanging from the wall by a couple of wires. I probably won't stay here again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in ... read more
Business response:
Dale, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
John, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Reasonable price. Good people skills. Location! What’s there to say? Location, low cost, not sparkling but clean none the less, and the people who work there are always smiling! Helpful and available! After living in this little berg for >32 years, I think that I have found my go to location when I am back in A2.
Business response:
James, thank you for the glowing review of Extended Stay America. We’re so happy to know you found us to be at a fair price and that you loved the service provided by our excellent staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 4.2 star rating with 559 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.