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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay for work. Great staff and the room was impeccable. No complaints at all!
Business response:
Leah, thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and that you were highly impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
No hot water The lobby was OK, but the room wasn't the greatest. For starters all of the cabinets are very worn and need to be replaced. The kitchen sink sprayed water everywhere and the faucet lever was loose. The "hot" water wasn't very hot and took a long time to get there. The fire alarm was hanging from the wall by a couple of wires. I probably won't stay here again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in ... read more
Business response:
Dale, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
John, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Reasonable price. Good people skills. Location! What’s there to say? Location, low cost, not sparkling but clean none the less, and the people who work there are always smiling! Helpful and available! After living in this little berg for >32 years, I think that I have found my go to location when I am back in A2.
Business response:
James, thank you for the glowing review of Extended Stay America. We’re so happy to know you found us to be at a fair price and that you loved the service provided by our excellent staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
exercise room is a joke Property is run down. Lobby needs new flooring Breakfast offerings are paltry My impression is that this is an "overflow" facility for the nicer property at Briarwood Mall
Business response:
Mark, thank you for your feedback. We’re sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to impress you on a next visit. Sincerely, Hotel Management
Business response:
Carolyn, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Older property but a good value for the price. Pet friendly
Business response:
Thank you for choosing Extended Stay America. We’re glad to know you found us to be at a fair price and that you were impressed with our Pet-friendly policy. Reviews such as yours mean a lot, and we look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.