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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Reasonable price. Good people skills. Location! What’s there to say? Location, low cost, not sparkling but clean none the less, and the people who work there are always smiling! Helpful and available! After living in this little berg for >32 years, I think that I have found my go to location when I am back in A2.
Business response:
James, thank you for the glowing review of Extended Stay America. We’re so happy to know you found us to be at a fair price and that you loved the service provided by our excellent staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
exercise room is a joke Property is run down. Lobby needs new flooring Breakfast offerings are paltry My impression is that this is an "overflow" facility for the nicer property at Briarwood Mall
Business response:
Mark, thank you for your feedback. We’re sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to impress you on a next visit. Sincerely, Hotel Management
Business response:
Carolyn, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Older property but a good value for the price. Pet friendly
Business response:
Thank you for choosing Extended Stay America. We’re glad to know you found us to be at a fair price and that you were impressed with our Pet-friendly policy. Reviews such as yours mean a lot, and we look forward to welcoming you back. Sincerely, Hotel Management
Just ok The hotel was very outdated and needed to be improved. The staff at check-in was friendly. When I needed a few items for the room later in the evening, I was told I needed to go down to retrieve them from the front desk (they wouldn't bring them up). If I had to stay in the area again, I would look elsewhere unless there was no other choice.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
Not so happy checking in as we have to wait long just to check in. Came late arrived at 5 o’clock in the morning. Otherwise the room is clean.
Business response:
Noralyn, thank you for evaluating your visit. We are pleased to know you were happy with your well-appointed suite, but we are sorry for the delay you experienced at the time of check-in. We appreciate your business and hope to welcome you back in the future. Sincerely, Hotel Management
One Night Need more staff for front desk and housekeeping. My stay was short but tolerable.
Business response:
Yvette, thank you for being our guest at Extended Stay America. We are happy your overall experience was enjoyable, but we also appreciate your observations and have taken a note of it. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.