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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
- Entire hotel floor was sticky and damp. - Room was not sound proofed. Could hear other neighbors flushing toilets and closing cupboards and walking loudly above. - Room had a smell that required me using the fan the whole time. - Bathroom door didn’t close easily. - Water spout in shower was broken so water came out of the spigot and shower head at the same time. - Police presence was at the facility during checkout which further confirmed that I won’t be staying again. - The one big positive is the GM of the property. She... read more
Business response:
Dear Guest, Thank you for your review of our hotel. We appreciate you mentioning that you enjoyed the service provided by our associates. However, we apologize for the issues that kept it from being perfect. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you for sharing your valuable feedback as we continually strive to improve our... read more
No coffee! No coffee machines in rooms, no coffee in lobby.
Business response:
Yes, this site has been changed to a select site where coffee is no longer being served. We are housing long tern guest 60+ days.
The cleaning staff was very rude. The staff member tried to force her way in to clean our room way before check out time. Then reported to front desk that we refused to leave room. Just terrible service. You get what you pay for. Next time I won’t stay here
Business response:
Dear Kenghia, Thank you for staying with us. We are sorry we failed to deliver the exceptional stay you deserved. We apologize for the unfavorable interaction you had with our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management
It was not a good experience staying at this hotel. When we checked in there was not even a hand soap in our room. They don’t provide any soaps or shampoos either. We had to go and get some basic stuff for our stay immediately after we checked in. There was no TV remote, no bath tub mat, only one towel in the room. When we asked for it, the only person managing the hotel, said she had kept all these items in the room personally. It was a part for her inspection process!! Finally she gave it after we asked her to come and che... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by the lack of in-room amenities during your stay. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a fu... read more
Staff in pajamas and the shower didnt work
Business response:
Dear Michael, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property and wear a presentative dress code. Therefore, we sincerely apologize for your observation and any inconvenience during your stay. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable fe... read more
I woke up in the morning of my stay and I am covered in big bites across my face and neck.
Business response:
Dear Kristin, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We apologize for not meeting your expectations. Thank you once again for choosing to stay with us.Sincerely,Hotel Management
Business response:
Dear Nathan,Thank you for sharing your feedback. We sincerely apologize for your disappointing experience and regret that we did not meet your expectations during your stay. Your concerns are important to us, and we would appreciate the opportunity to understand more about the issues you encountered. We are committed to improving our services and ensuring a better experience for future guests. Sincerely,Hotel Management
When I arrived I was told they were over sold. The staff was horrible and rude. They blamed everything on Expedia being a 3rd party and how they keep doing this.
Business response:
Dear Brooke, Our goal is to provide an exceptional experience to each of our guests. Therefore, please accept our sincere apologies for the inconvenience caused and even more so for how our associate behaved. Moreover, financial queries on reservations made from a third-party website should be handled by them, and we suggest you contact them for any doubts regarding this. However, please don't hesitate to reach out to us at the hotel if we can assist you in any way. We hope you will try us again in the future so we can provi... read more
We booked a room, but when we arrived, it was not available. You should sell rooms only according to your actual inventory. In the future I will be sure to book hotels only by calling the specific location, not using Expedia or booking through a chain website.
Business response:
Dear John, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.