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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for! The beds were uncomfortable, constant smell of marijuana, and yelling in the hallways.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. Also, cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for brin... read more
the Worst experience I’ve had in my entire life at any hotel to this day !!! The manager was sooo unpleasant. I honestly felt bad for the other lady having to work with her.
Business response:
It's unfortunate that you feel that way, we don't allow dogs to poop in the flowerbeds in front of the hotel. They have a designate area just for them. A guest complained about you because you were screaming to the person you were speaking with on the phone while you were walking your dog in the flowerbed under his window, so we asked you to please lower your voice. No thanks!
I initially booked the property for my stay at the University of Michigan. I later found out that I have to change the day I am staying. I called the hotel and they confirmed the dates have been changed. Just before my stay, I checked the itinerary and was showing the incorrect date. I called the hotel and they forwarded me to their call center. The supervisor told me there was no way they would have changed it. They would not refund it or update the reservation. I inquired about why they would they would tell us they update... read more
Business response:
Dear Jakub, We would like to express our gratitude for the detailed feedback provided. We are truly sorry to learn about the inconvenience you experienced with your reservation and regret any inconvenience caused. As a business, we are committed to providing guests with a seamless and fulfilling experience. Therefore, we take your feedback seriously and will take the necessary measures to address the issues you have raised to ensure that such instances do not occur in the future. Additionally, your comments about the conditi... read more
I stayed for a week and was bothered the whole time! Front desk gave me a hard time checking in, getting toilet paper, an extra towel for the floor. It’s best to bring your kitchen utensils and pans with you otherwise you will have to pay. You have to walk outside the building to throw away trash. It smells like urine on the first floor and you are not allowed to lit candles even through your room smells like dirty carpet. 2/10 not recommended
Business response:
guest was upset because she applied for a position and I told her I could not hire her if she was planning on work there. Our site is a Select Suite the stay is for 60 days or more. All that was explained to her upon check in.
- Entire hotel floor was sticky and damp. - Room was not sound proofed. Could hear other neighbors flushing toilets and closing cupboards and walking loudly above. - Room had a smell that required me using the fan the whole time. - Bathroom door didn’t close easily. - Water spout in shower was broken so water came out of the spigot and shower head at the same time. - Police presence was at the facility during checkout which further confirmed that I won’t be staying again. - The one big positive is the GM of the property. She... read more
Business response:
Dear Guest, Thank you for your review of our hotel. We appreciate you mentioning that you enjoyed the service provided by our associates. However, we apologize for the issues that kept it from being perfect. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you for sharing your valuable feedback as we continually strive to improve our... read more
No coffee! No coffee machines in rooms, no coffee in lobby.
Business response:
Yes, this site has been changed to a select site where coffee is no longer being served. We are housing long tern guest 60+ days.
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.