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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived I was told they were over sold. The staff was horrible and rude. They blamed everything on Expedia being a 3rd party and how they keep doing this.
Business response:
Dear Brooke, Our goal is to provide an exceptional experience to each of our guests. Therefore, please accept our sincere apologies for the inconvenience caused and even more so for how our associate behaved. Moreover, financial queries on reservations made from a third-party website should be handled by them, and we suggest you contact them for any doubts regarding this. However, please don't hesitate to reach out to us at the hotel if we can assist you in any way. We hope you will try us again in the future so we can provi... read more
We booked a room, but when we arrived, it was not available. You should sell rooms only according to your actual inventory. In the future I will be sure to book hotels only by calling the specific location, not using Expedia or booking through a chain website.
Business response:
Dear John, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Managem... read more
Upstairs neighbors were moving the hotel furniture until midnight. Then spent the next next hour stomping around. Only to wake up at 330 am and start stomping their feet through the room
Business response:
Dear Devin, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
We only stayed for one night and for that I am grateful because this place was DIRTY. The lady at check in raved at how we were getting a room that was just thoroughly cleaned and the room was nasty. Plus I was charged extra at check in because they had no standard rooms available and we had to take a deluxe, no problem. However, the “deluxe” room had a double bed instead of a queen. The window was missing one of the two curtains so we had to tuck a sheet into the window as you could see right into our room. The towels were ... read more
Business response:
Dear KELLI, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Spacious room with kitchen but dirty, dirty dirty. My kids socks were so dirty after walking around the room. An entire plate of crab bake was rotting outside our window. Window didnt lock- my husband had to put metal rod in the slide. Kitchen completely emptied out - no plates, glasses etc.
Business response:
Dear Ashley, although our priority is to exceed our guests' expectations, we apologize for any oversights in your room's preparation. Our associates are committed to providing the most comfortable accommodations to every guest. We have shared your feedback with our housekeeping and maintenance team to keep our suites clean, maintained and fresh for our guests. Also, the kitchenware is available at the front desk to ensure cleanliness. It is delivered to your suite upon request. In response to your feedback, we will coach our... read more
I was upset to learn that check-in closed by 11pm and I did not know this until I got to the hotel (where my flight in was delayed and barely made it in time). I found the hotel to be in need of a face lift. Any time a door closed on the floor, I felt my room shake. On the positive, the rooms were spacious with a kitchen area built in.
Business response:
Dear Corey, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,H... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.