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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Stay This hotel need a lot of attention Absolutely awful. No amenities at all in the room. (2 small plastic cups) toilet was broken and told no maintenance on weekend. Toilet bowl stained and not clean. Elevator out of operation for weekend and no apparent attempt to get it fixed before the weekend is over. The grab and go breakfast that was supposed to open at 6 am was not open at 6:45 am on Sunday and no attendant to contact, Needed to hunt for toilet paper as on check in only 1/2 a roll of TP in the bathroom. Buildi... read more
Business response:
Dear Guest, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us to improve. We hope to welcome you again in the future.Sincerely,Hotel Manage... read more
Upon arrival- the hotel front desk was closed and no one was there to check us in. There was 2 other couples that came in the same time as we did and they were forced to find rooms at another hotel as we did. This is unexcusable. The hotel should be prepared for late arrivals especially on college football gamedays. We had 2 of our children with us and were fortunate to find a room but if not we would have had to either slleep in our car or drive home 4 hours. RIDICULOUS. I would drop them from your network!!!
Business response:
Dear Jack, It wasn't very reassuring to read that we did not meet your expectations. We are genuinely sorry for your experience and regret the inconvenience this caused you and your family. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Unsafe
Business response:
Dear Lee, thank you for staying with us. We are truly sorry your visit was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Outdated hotel. Door locks works every other time. Wifi didn’t work in the room. Parking lot didn’t feel safe with strange individuals sitting in parked vehicle looking at everyone entering the building.
Business response:
Ivan, thank you for taking the time to share your review. Please accept our apologies for not meeting your expectations. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret the inconvenience and frustration this caused you, and please know we are grateful for your patience. We hope you will give us an opportunity to restore your confidence in us.Sincerely,Hot... read more
Nobody at font desk at night even though called earlier will be a little late. Despite being promised that we will be att
Business response:
Akhil, thank you for taking the time to share your review. Our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable as it helps us improve our service moving forward. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel management
poor condition
Business response:
Sunil, thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Not clean, toilet overflowing, can hear everything in the next room, shower temperature was hard to regulate. No coffee machine Would not recommend!!!!
Business response:
Erika, thank you for your feedback. Please accept our apologies for not living up to your expectations and for the inconvenience you had while here. We never want to disappoint any of our guests, so we are sorry your stay was not a memorable one. Your concerns have been discussed with our housekeeping and maintenance staff for a quick review and action. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
Our room was never cleaned during our stay. We had to go down to the front desk every time we needed something like fresh towels or shampoo! The elevator was very smelly! The vending machines don’t accept credit cards! No breakfast or togo bags in the morning, even though our reservation indicated that breakfast was included! This was by far the worst hotel I’ve ever stayed at!
Business response:
John, thank you for sharing your evaluated review. We appreciate you bringing the cleanliness and breakfast issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. Please know, to provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these s... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.