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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No stoppers in any sink No dishes, silverware, waste baskets or appliances Included breakfast was a joke and no coffee as they said it was coffee pot was broken. Staff was nice but wouldn’t put my worst enemy there
Business response:
Dear Margaret, thank you for choosing to stay with us. We appreciate your appreciation for our staff. We will communicate your compliments to them as it will encourage them to serve our future guests much better. However, we apologize for not being able to fulfill your expectations. We assure you we have shared your feedback with the concerned team members, and they are already working on it. Kitchenware for your suite is kept at the front desk to maintain cleanliness and delivered to you on request. Also, we have shared you... read more
It was parents' weekend and rooms were hard to come by. I made a reservation last April and paid over $350 a night. It was a shabby hotel with threadbare towels and a terribly uncomfortable bed. The staff wasn't helpful and wouldn't even check to see if a king room was available. The halls smelled like weed and urine. I won't stay there again and would warn anyone else about making a reservation. This is overpriced for $100 a night.
Business response:
Dear Laura, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The roof was in awful shape and dirty it looked like it had not been cleaned prior to our checkin
Business response:
Dear stephen, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments. We are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for... read more
Awful Stay This hotel need a lot of attention Absolutely awful. No amenities at all in the room. (2 small plastic cups) toilet was broken and told no maintenance on weekend. Toilet bowl stained and not clean. Elevator out of operation for weekend and no apparent attempt to get it fixed before the weekend is over. The grab and go breakfast that was supposed to open at 6 am was not open at 6:45 am on Sunday and no attendant to contact, Needed to hunt for toilet paper as on check in only 1/2 a roll of TP in the bathroom. Buildi... read more
Business response:
Dear Guest, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us to improve. We hope to welcome you again in the future.Sincerely,Hotel Manage... read more
Upon arrival- the hotel front desk was closed and no one was there to check us in. There was 2 other couples that came in the same time as we did and they were forced to find rooms at another hotel as we did. This is unexcusable. The hotel should be prepared for late arrivals especially on college football gamedays. We had 2 of our children with us and were fortunate to find a room but if not we would have had to either slleep in our car or drive home 4 hours. RIDICULOUS. I would drop them from your network!!!
Business response:
Dear Jack, It wasn't very reassuring to read that we did not meet your expectations. We are genuinely sorry for your experience and regret the inconvenience this caused you and your family. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Unsafe
Business response:
Dear Lee, thank you for staying with us. We are truly sorry your visit was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Outdated hotel. Door locks works every other time. Wifi didn’t work in the room. Parking lot didn’t feel safe with strange individuals sitting in parked vehicle looking at everyone entering the building.
Business response:
Ivan, thank you for taking the time to share your review. Please accept our apologies for not meeting your expectations. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret the inconvenience and frustration this caused you, and please know we are grateful for your patience. We hope you will give us an opportunity to restore your confidence in us.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.