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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean, toilet overflowing, can hear everything in the next room, shower temperature was hard to regulate. No coffee machine Would not recommend!!!!
Business response:
Erika, thank you for your feedback. Please accept our apologies for not living up to your expectations and for the inconvenience you had while here. We never want to disappoint any of our guests, so we are sorry your stay was not a memorable one. Your concerns have been discussed with our housekeeping and maintenance staff for a quick review and action. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
Our room was never cleaned during our stay. We had to go down to the front desk every time we needed something like fresh towels or shampoo! The elevator was very smelly! The vending machines don’t accept credit cards! No breakfast or togo bags in the morning, even though our reservation indicated that breakfast was included! This was by far the worst hotel I’ve ever stayed at!
Business response:
John, thank you for sharing your evaluated review. We appreciate you bringing the cleanliness and breakfast issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. Please know, to provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these s... read more
You charged me a fee 2 days after checking out with no notification and proof. People were smoking in the elevators. I burned a candle because it smells bad
Business response:
Alicia, please accept our apologies for the smoke smell issue you experienced during your stay with and also you were not happy with the billing of your stay. Please reach out to our front desk regarding the billing concerns as they will be happy to assist you. Your concern regarding the odor has been addressed with our team to make sure this does not happen again. Please consider us again the next time you are in this area. Sincerely, Hotel Management
POOR SERVICE and NO HOT WATER for 24 hours rm 228 Very dishearting that we had to be in a hotel for 24 hours with out no hot water. We called the front desk and was advise that we should have asked if the water was working WHO DOES THIS the representatives were rude and made on exceptions to even change are room. They told us that the somebody damage the boiler and we should have been told that we checked in approximately about close to 6pm left hotel return at 11:30 and found out that there was no hot water no one would com... read more
Business response:
guest and I have spoken and will go from there.
Our room was dingy and very dated. The room had a dirty stinch to it. Bed was uncomfortable and not a place I’d recommend.
Business response:
Darla, we are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
As I put in my review, I requested abd paid for a third bed which my room did not have. Front desk said Expedia approved this. They ended up giving us a new mattress to throw on the floor and sleep on. This was uncalled for on Expedia’s part. Front desk personnel were nice but overwhelmed.
Business response:
Paul, thank you for posting a review of your recent stay. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bad Odor and just overall BAD! Do not stay here. Every item for your room has been removed and must be requested and signed for. Bad smell in building and especially the room. Next to train tracks with freight train passing by during middle of night. Look for better deals in the area for these prices.
Business response:
Thanks for the feedback, We have removed all dishes you are correct for the protection of our guest we sanitize everything due to covid 19. this is a good thing as we want our guest to be safe and healthy. I am sorry this is an inconvenience but we will always protect your best interest.
Dont do it Reserved a room for 2 nights and when i checked in they didnt have the room available, said they were over booked. Gave us a different room to make up for the missing bed and then tried to kick us out at 11am stating we only paid for 1 night then tried to charge me an additonal 288 to have a place to stay the following night.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you outlined. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Outdated and worn in room and entire property
Business response:
Casey, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.