This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Front Desk workers are rude, especially Tasha. Rooms could have been cleaner. Dog crap sat in hallaway for hours.
Business response:
First of all, we apologize for the behavior of our associates at the front desk. We assure you that we will remind our team of our goal to deliver excellent hospitality. Moreover, we also apologize for the cleanliness issue. Your comment will be shared with our housekeeping team to be diligent. We hope you will allow us a chance to serve you again. Sincerely, Hotel Management
그지 같은 최악의 호텔 학교 들어가기 전 숙소로 10일간 딸이 묵었는데 10일 예약하고 전액 결제했음에도 불구하고 9일만 예약됐다고 우기며 하루 결제를 요구해 아이가 어쩔 수 없이 또 호텔비를 냈어요. 호텔스닷컴 측과 확인해보니 10일치 예약 결제한 것 맞는데도 말예요. 아침식사는 테이크아웃으로 제공한다고 돼있었지만 물 한병도 받지 못했구요. 정말정말 비추합니다
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Was not happy, end up changing hotels completely!!
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Terribly disappointed This was the worst stay for us. we were on a family vacation and had booked a kitchenette because I had a sick child with me. the room I booked had no utensils, the bed was squeaky and compressed in many places. There wasn't even a coffee pot or a cup to drink water. When I asked at the reception, they said we don't provide for shorter stay and you can come down and get the utensils you need. I mean this is ridiculous, it was so inconvenient. very disappointing and I will not recommend this hotel to any... read more
Business response:
Mansi, thank you for choosing us while here on a family vacation. We are sorry you were disappointed with our kitchenware policy and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we wish we had the opportunity to address the problem you had with the bed while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Ridiculous
Business response:
Tonya, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was a bad experience. We were given a room with railroad right out of the room window and we were told that the train comes only once during the day time. We were as it is going to be there for the conference during the day time so we did not really care much however, the train would come every night 1-2 times disturbing our deep night sleep. Toilet flush was broken, refrigerator was not working and they did not even provide us with very basic things. We had to get everything from the front desk from coffee mugs to forks ... read more
Business response:
Thank you for reviewing your stay. We are sorry for the maintenance and noise issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We would also like to inform that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. We hope you will consider a future stay as we would welcome the opportuni... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.