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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They don’t give you room service unless you request it.And I think that’s unsanitary.They also close their front desk so at night you have no way of getting anything taken care of.
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience you had due to the housekeeping policy. We apologize for the disappointment you had with the front office services. We will utilize your comments to enhance our service. We hope you will afford us the opportunity to serve you again. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Amaro, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Front Desk workers are rude, especially Tasha. Rooms could have been cleaner. Dog crap sat in hallaway for hours.
Business response:
First of all, we apologize for the behavior of our associates at the front desk. We assure you that we will remind our team of our goal to deliver excellent hospitality. Moreover, we also apologize for the cleanliness issue. Your comment will be shared with our housekeeping team to be diligent. We hope you will allow us a chance to serve you again. Sincerely, Hotel Management
그지 같은 최악의 호텔 학교 들어가기 전 숙소로 10일간 딸이 묵었는데 10일 예약하고 전액 결제했음에도 불구하고 9일만 예약됐다고 우기며 하루 결제를 요구해 아이가 어쩔 수 없이 또 호텔비를 냈어요. 호텔스닷컴 측과 확인해보니 10일치 예약 결제한 것 맞는데도 말예요. 아침식사는 테이크아웃으로 제공한다고 돼있었지만 물 한병도 받지 못했구요. 정말정말 비추합니다
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.