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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont do it Reserved a room for 2 nights and when i checked in they didnt have the room available, said they were over booked. Gave us a different room to make up for the missing bed and then tried to kick us out at 11am stating we only paid for 1 night then tried to charge me an additonal 288 to have a place to stay the following night.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you outlined. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Outdated and worn in room and entire property
Business response:
Casey, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I arrived at about 10:30 pm and, even though I had reserved a room, was told there was no room available in the hotel. I was told I had to drive to a nearby property, which I did. It was NOT a good experience.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
They don’t give you room service unless you request it.And I think that’s unsanitary.They also close their front desk so at night you have no way of getting anything taken care of.
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience you had due to the housekeeping policy. We apologize for the disappointment you had with the front office services. We will utilize your comments to enhance our service. We hope you will afford us the opportunity to serve you again. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Amaro, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.