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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
그지 같은 최악의 호텔 학교 들어가기 전 숙소로 10일간 딸이 묵었는데 10일 예약하고 전액 결제했음에도 불구하고 9일만 예약됐다고 우기며 하루 결제를 요구해 아이가 어쩔 수 없이 또 호텔비를 냈어요. 호텔스닷컴 측과 확인해보니 10일치 예약 결제한 것 맞는데도 말예요. 아침식사는 테이크아웃으로 제공한다고 돼있었지만 물 한병도 받지 못했구요. 정말정말 비추합니다
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Was not happy, end up changing hotels completely!!
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Terribly disappointed This was the worst stay for us. we were on a family vacation and had booked a kitchenette because I had a sick child with me. the room I booked had no utensils, the bed was squeaky and compressed in many places. There wasn't even a coffee pot or a cup to drink water. When I asked at the reception, they said we don't provide for shorter stay and you can come down and get the utensils you need. I mean this is ridiculous, it was so inconvenient. very disappointing and I will not recommend this hotel to any... read more
Business response:
Mansi, thank you for choosing us while here on a family vacation. We are sorry you were disappointed with our kitchenware policy and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we wish we had the opportunity to address the problem you had with the bed while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Ridiculous
Business response:
Tonya, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was a bad experience. We were given a room with railroad right out of the room window and we were told that the train comes only once during the day time. We were as it is going to be there for the conference during the day time so we did not really care much however, the train would come every night 1-2 times disturbing our deep night sleep. Toilet flush was broken, refrigerator was not working and they did not even provide us with very basic things. We had to get everything from the front desk from coffee mugs to forks ... read more
Business response:
Thank you for reviewing your stay. We are sorry for the maintenance and noise issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We would also like to inform that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. We hope you will consider a future stay as we would welcome the opportuni... read more
When we arrived we were sent to our room and it was not cleaned yet from the previous guest so we had to go back and wait for an hour in the lobby. We had to remove lid and pull the chain to get toilet to flush properly. 1 night we had to use the stairs since the elevator wasn’t working. The staff was very nice to us even with all our issues.
Business response:
Gregg, thank you for your review. We apologize that your room was not ready for you when you arrived. We understand the frustration at having to wait until your room was made available to you. We are also sorry for the elevator not being operational during your stay. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
The hotel is out dated and there was pubic hair on the top of the comforter.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.