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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The refrigerator in the room made a loud noise every hour during the night that woke us up constantly. The worst night sleep ever...
Business response:
Thank you for taking the time to review our hotel. We apologize for the noise issues you experiencedfrom the refrigerator. We conduct ongoing preventive maintenance and, regrettably, we didn't get to this in time. We are sorry this put a damper on your stay. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management
they donnt do the rooms every day, outdated, hotel doesn't represent the stars that you give them, room stink, drawers dont work
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Room in poor condition, appliances not working the breakfast was a joke (not consistent with what is advertised -- items were missing because they were "out", etc.)
Business response:
Vadim, thank you for being our guest. We sincerely apologize for the unpleasant experience you had with your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. Also, your comments with regards to our appliances will be shared with the concerned team, so that corrective measures can be taken. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dated hotel with no breakfast Room smelled badly. There was no breakfast when the room booked was promised as complementary breakfast. No acknowledgement on lack of breakfast. Checkout took about half hour as the lady at the counter struggled with the slow computer.
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered while staying with us. We will share your comments with regards to our grab-and-go breakfast with the Brand Leaders to enhance our future guests’ experiences. Also, your feedback will be used as a training tool to improve our service going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty, delayed, poorly maintained. Check in was delayed because of short staffing. The room was unclean....I initially refused the bathroom and asked to have it re-cleaned. The rest of the week I wore shoes and sat only on the bed. The hard floors were sticky and paper towel came up black when I wiped up a spill. There were dog food particles on the carpet....UGH The main light did not work, the refrigerator quit during my stay, and the A/C cycled like crazy and was so noisy that it was difficult to hear the TV. They offered... read more
Business response:
Thank you for your detailed review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams. We’re also reviewing what went wrong and taking corrective measures to rectify it so that these incidents never occur in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Can’t rate the property really because my confirmed room was not available.
Business response:
Marty, thanks for your review. We are so sorry for letting you down this time. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Please come back and see us again. Sincerely, Hotel Management
Booked two hotel rooms about two months in advance and when we arrived, I was told that they did not have any rooms available. I was already frustrated with the cost of the rooms for such a cheap hotel. After complaining to the staff for about an hour, they called the manager, which she later came and stated she had two rooms available. Extremely furious. Only stayed one night. Terrible service.
Business response:
KrisTrina, thank you for being our guest. We are so sorry for the issues you encountered at the time of your check-in, but we are glad one of our team members resolved your problem to your satisfaction. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Had to “check-in” twice. Staff knocked on our door early the morning after we checked in- checking if there was anyone in the room. Clearly we were, but their system didn’t show an occupant. Had to check in all over again. First night, Saw what looked like blood stains on carpet and mattress on sofa bed. Food crumbs and other dirt on and under sofa bed. No linen for sofa bed on first of 2 nights stay. WiFi not working. “Continental breakfast” as advertised on website not an accurate description. “Grab and Go breakfast” as la... read more
Business response:
Stephen, thank you for being our guest. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as a guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.