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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should be ashamed! It was horrible. It smells like dogs as soon as you walk in. There is no type of Continental breakfast. They had a few oatmeal packets and some coffee. Our hot water in one of our rooms would not work. They first put us in a dirty room.
Business response:
Henrine, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Disappointed Unfortunately, the stay was not so good only 2 wash cloths were place in the room for 6 people, no pool or hot tub, no working WiFi, only 6 working channels on the TV, instead of identifying a free breakfast it should be identified as a snack courner. The hotel was located in a great location which was the only positive. I do not believe that I will stay at an extended stay in the future.
Business response:
Monica, thank you for reviewing our hotel and for letting us know you liked our location. We are sorry we missed meeting some of your expectations and for the difficulties you had while you were here. Your feedback will be shared with the concerned teams to improve our future guests’ experiences. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It smells bad in the hallways. There isn’t toilet paper in the room. Decor is dark and “old”
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the odor issue has been shared with the concerned team, and we will take the appropriate steps to prevent from happening again. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Please give us another opportunity to provide you with a better experienc... read more
The room had a very weird stench to it. Overall, just not a very clean and inviting place to stay. The price was pretty low so I guess you get what you pay for. If you simply need a room to sleep in, this would probably suffice but if you plan on spending any time in the hotel, I would not recommend this one.
Business response:
Although you were happy with our affordable rates, we are sorry your stay was not to your expectation and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The refrigerator in the room made a loud noise every hour during the night that woke us up constantly. The worst night sleep ever...
Business response:
Thank you for taking the time to review our hotel. We apologize for the noise issues you experiencedfrom the refrigerator. We conduct ongoing preventive maintenance and, regrettably, we didn't get to this in time. We are sorry this put a damper on your stay. We hope we have the chance to make a better impression on a future visit. Sincerely, Hotel Management
they donnt do the rooms every day, outdated, hotel doesn't represent the stars that you give them, room stink, drawers dont work
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Room in poor condition, appliances not working the breakfast was a joke (not consistent with what is advertised -- items were missing because they were "out", etc.)
Business response:
Vadim, thank you for being our guest. We sincerely apologize for the unpleasant experience you had with your room and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. Also, your comments with regards to our appliances will be shared with the concerned team, so that corrective measures can be taken. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dated hotel with no breakfast Room smelled badly. There was no breakfast when the room booked was promised as complementary breakfast. No acknowledgement on lack of breakfast. Checkout took about half hour as the lady at the counter struggled with the slow computer.
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered while staying with us. We will share your comments with regards to our grab-and-go breakfast with the Brand Leaders to enhance our future guests’ experiences. Also, your feedback will be used as a training tool to improve our service going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty, delayed, poorly maintained. Check in was delayed because of short staffing. The room was unclean....I initially refused the bathroom and asked to have it re-cleaned. The rest of the week I wore shoes and sat only on the bed. The hard floors were sticky and paper towel came up black when I wiped up a spill. There were dog food particles on the carpet....UGH The main light did not work, the refrigerator quit during my stay, and the A/C cycled like crazy and was so noisy that it was difficult to hear the TV. They offered... read more
Business response:
Thank you for your detailed review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams. We’re also reviewing what went wrong and taking corrective measures to rectify it so that these incidents never occur in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 975 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.