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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked two hotel rooms about two months in advance and when we arrived, I was told that they did not have any rooms available. I was already frustrated with the cost of the rooms for such a cheap hotel. After complaining to the staff for about an hour, they called the manager, which she later came and stated she had two rooms available. Extremely furious. Only stayed one night. Terrible service.
Business response:
KrisTrina, thank you for being our guest. We are so sorry for the issues you encountered at the time of your check-in, but we are glad one of our team members resolved your problem to your satisfaction. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Had to “check-in” twice. Staff knocked on our door early the morning after we checked in- checking if there was anyone in the room. Clearly we were, but their system didn’t show an occupant. Had to check in all over again. First night, Saw what looked like blood stains on carpet and mattress on sofa bed. Food crumbs and other dirt on and under sofa bed. No linen for sofa bed on first of 2 nights stay. WiFi not working. “Continental breakfast” as advertised on website not an accurate description. “Grab and Go breakfast” as la... read more
Business response:
Stephen, thank you for being our guest. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as a guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Manageme... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
room uncomfortable my room air conditioner was not working and when I went to the front desk to tell them they said thanks we will let the maintenance know. no offer to exchange room or anything.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the service and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Place was fine. Not as nice as advertised online. Internet connection was horrible and requires you to pay money (even though advertised as free) for any internet connection to load a website. If you need internet for anything, choose a different place to stay. Would not stay here again.
Business response:
We apologize for not meeting your expectations and for the inconvenience you had with our complimentary Wi-Fi. We have shared your feedback with our maintenance team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Dirty, disappointing- bad smells in the hallway This was a disappointing experience and I will never stay here again. This has also effected my view of staying at any Extebded Stay in the future. I will stick to Residence Inns.
Business response:
Thank you for sharing a feedback about your stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We are concerned about this and have immediately brought this to the attention of our housekeeping team for review and action. Please give us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Got bumped by Expedia to this hotel. Not good. Expedia bumped my two-room with two-beds per room reservation to this hotel. There were four of us and consequently two in each room had to sleep on the floor since they did not have any cots, or any extra rooms. This complaint is really directed at Expedia, but this hotel in particular was not clean and thought the staff provided extra linens for a make-shift floor cot, the check-in staff told us that they clean every 8 days and the rooms looked it. Fortunately, we were only th... read more
Business response:
Raj, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our... read more
The walls are paper thin and you can hear conversations through the walls. You can also hear the action taking place at 1:00 am!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
No maid service the kitchen was never mop wheni spilled water and wiped it up the towel was black.
Business response:
We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.