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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not grand Not so great, not very clean. It was nice because it was spacious overall. That was the only benefit.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Spend the extra money and upgrade hotels Bodily fluids were on comforter. Room changed, no remote control for t.v. A remote was brought to me... this didn't work with t.v. and the reception was not good.
Business response:
Angela, thank you for being our guest. We apologize for the housekeeping and service issues you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Managemen... read more
Heat was broke and n nobody was at the desk to help
Business response:
David, thank you for reviewing your hotel. We apologize for the inconvenience you had due to the HVAC unit in your room and for not being able to resolve the issue to your satisfaction. We have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sinc... read more
Extended stay is a very horrible place We stayed there a whole day without water and only half of my money was offered back to me I had to take my kids somewhere because we had no hot water didn’t even have any when we checked out horrible place
Business response:
Glenn, thank you for your review. We apologize for the unfortunate incident that occurred while you were here. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. Had we been able to postpone the repair, it would have been taken care of sometime after midnight when most of our guests would have been asleep. We hope you will give us a chance to redeem ourselves the next time... read more
Our room was large and comfortable. The pull-out beds were dirty and had wrappers and several other things that were never cleaned.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Should be ashamed! It was horrible. It smells like dogs as soon as you walk in. There is no type of Continental breakfast. They had a few oatmeal packets and some coffee. Our hot water in one of our rooms would not work. They first put us in a dirty room.
Business response:
Henrine, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Disappointed Unfortunately, the stay was not so good only 2 wash cloths were place in the room for 6 people, no pool or hot tub, no working WiFi, only 6 working channels on the TV, instead of identifying a free breakfast it should be identified as a snack courner. The hotel was located in a great location which was the only positive. I do not believe that I will stay at an extended stay in the future.
Business response:
Monica, thank you for reviewing our hotel and for letting us know you liked our location. We are sorry we missed meeting some of your expectations and for the difficulties you had while you were here. Your feedback will be shared with the concerned teams to improve our future guests’ experiences. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It smells bad in the hallways. There isn’t toilet paper in the room. Decor is dark and “old”
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the odor issue has been shared with the concerned team, and we will take the appropriate steps to prevent from happening again. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Please give us another opportunity to provide you with a better experienc... read more
The room had a very weird stench to it. Overall, just not a very clean and inviting place to stay. The price was pretty low so I guess you get what you pay for. If you simply need a room to sleep in, this would probably suffice but if you plan on spending any time in the hotel, I would not recommend this one.
Business response:
Although you were happy with our affordable rates, we are sorry your stay was not to your expectation and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 956 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.