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Extended Stay America Select Suites - Detroit - Ann Arbor - University South
- Other
- Ann Arbor, MI
About this business
Location details
3265 Boardwalk Dr., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rough folks Lots of seedy individuals around. Always someone sitting outside on the stairs smoking or in their car on their cell phone, sort of scary.
Business response:
Ronbo , please accept my apology for not living up to your expectations. You deserved a comfortable and stress-free stay, and we are sorry we failed to deliver you that. I truly hope this unfortunate situation will not prevent you from choosing us again, as we would love to provide you with a much better stay. Sincerely, General Manager
Falling apart, but otherwise fine. The room was OK in terms of comfort of the bed and cleanliness, but it was in some disrepair. When I went to hang up the hand towel after washing my hands, the curtain rod just fell off onto the floor. When I went to open a drawer to unpack some clothes, instead of the drawer opening, the whole face of the drawer came off when I pulled on the handle. It was all just shabby and shoddy.
Business response:
Gregory, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Not Happy I was happy with my stay, did not feel safe & checked out
Business response:
Thank you for your review. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Horrible Smells in the halls of Extended Stay This hotel is in a decent location, however, our hallway litterally smells like death. When we arrived the smell was so strong we thought about canceling. We got an upgrade and our room is ok, but 3 days into the stay and the hallway still smells awful. The location is convenient to what we are doing and we are not in our room much, but this is awful and leaves a terrible impression and it does not seem the hotel is able or willing to do anything about this. Otherwise this is a n... read more
Business response:
Claude, thank you for sharing your review. I apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. I have personally followed up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We appreciate your patronage and hope to have the pleasure of welcoming you back on a future visit. Sincerely, General Manager
Unfriendly staff. Miscommunication several times. Not accommodating to guests with medical needs such as wheelchairs.
Business response:
Thank you for your comments. I am deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and I assure you we will be more diligent going forward. I hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
NOT A GOOD NIGHT AT ALL The room was not as clean as I would have liked it to be. The tub was dirty and comet still in it the sofa sleeper had food behind it and on the bed. When asked could I get the room cleaned I was told housekeeping was not available. So I requested a room change I was advised no available rooms. There was no utensils or glasses in the room. I've stayed here before my past experiences were great but this last one was horrible. I was also unable to be refunded my money so me and my family made the best o... read more
Business response:
Vincent, thank you for staying with us once again and for sharing your candid feedback. We sincerely apologize for the housekeeping issues you encountered in your room. We strive to provide a clean and comfortable visit for all our guests, and I am sorry this was not your experience. I have shared your concerns with my team in an effort to prevent this type of situation from happening again. I would also like to mention that our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness for fu... read more
Drab and weary. Never got news the 80s was over. When I entered I was informed the wifi was down, which never was fixed by my stay. I was informed that there is no room service and to give them my towels if I wanted to get new ones given to me. The room was coloured a nicotine yellow and looked as if it had not been decorated in 30 years. The room came with a cooker and microwave, yet no plates, cutlery, cups or hot water making facilities. A sign on the desk indicated that you could request these at the front desk and it w... read more
Business response:
Thank you for taking the time to share your feedback. Please accept my apologies for the problems you encountered with your room and our service. I have shared your candid comments with my concerned team members to provide our guest with a better stay experience. We are sorry for the inconvenience you experienced and regret the same. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Rooms not cleaned very well We were sent to a room first that wasnt cleaned at all, then sent to another room that had dirty floors and bedding that hadnt been changed, disappointing
Frequently asked questions about Extended Stay America Select Suites - Detroit - Ann Arbor - University South
How is Extended Stay America Select Suites - Detroit - Ann Arbor - University South rated?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South has a 3.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Detroit - Ann Arbor - University South open?
Extended Stay America Select Suites - Detroit - Ann Arbor - University South is open now. It will close tomorrow at 12:00 a.m.