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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay Hotel is very dirty . Not good for wheel chair bound person. No coffee pot , no cups, no pans. Next morning breakfast provided with no hot water and coffee. I have to wake up front desk people. Around 730 she came those pots. I don’t have enough words to complain. I will never recommend this hotel to anybody. I will never book this hotel. Towel shelf very close to toilet seat. My husband bang his head few times to top shelf. Front desk don’t have any utensils because they are not clean .In spite of asking pots ... read more
Business response:
Dear Shailaja, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you aga... read more
I booked a room here with 2 queen beds for after the Taylor Swift concert. We showed up and were told there were no rooms. Front desk said MAYBE she could find a room with 1 bed and my daughter could sleep on a chair. Not even a couch or a recliner, a chair where she wouldn't be able to fully stretch. That was a big maybe, more thank likely there were no rooms. So we had to scramble at 1am to find accommodations an hour away as everything nearby was booked. Now 3 weeks later Expedia is refusing us a refund because they state... read more
Business response:
Dear Perla, Thank you for your review and for choosing our hotel. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly to resolve your billing concerns. If we may be of any further assis... read more
No matter the price it is not worth the stay. There was no cleanliness. Think of the instant whiff of urine when opening the door. It wasn't even a pet roomI had to be moved to another property. Everything was terrible including the area with the exception of 1 front desk person Pam. She did her best in the most impossible of circumstances. The second property they sent me to the staff was unhelpful but l pretty much put that on management Ashley? who were not responsive at all to a prepaid traveler. I never had a worst expe... read more
Business response:
Dear Lauren, Thank you for choosing us. We are glad you were impressed by the services of our one associate. However, we are sorry for not meeting your expectations of the hotel's condition. Your feedback is important to us and will be shared with our housekeeping and maintenance team for further correction in the areas mentioned. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management
my check in was at 3 pm .But rooms were not ready till 6:30 pm.and we were on the road or in our car during this time with my disable son. My room# 242 amd the Ac wasnot working ,so I open the window but all night was very uncomfortable.
Business response:
Dear waseem, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the inconvenience this undoubtedly caused. Moreover, we apologize for the air conditioner's temporary issue. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address t... read more
Had a reservation and AJ the attendant said it was 1st come 1st serve. Reservation was made for 80 year old elderly family during a snowstorm during a power outage. They also called before driving to confirm. Property was dirty. Also, had to dispute with the credit card company to reverse the change. These people are fraudsters with a filthy hotel. Do not book.
Business response:
Dear GARY, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We also apologize for the cleanliness issues with the guest room and any oversight on our part. It is never our intention to disappoint our guests in any way, and we assure you that the situation you described is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. We appreciate your pat... read more
It’s old, news to be updated. The tv is way too small. I liked nothing.
Business response:
Dear anthony, Thank you for your review. We are disheartened to read about your experience with us, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 3.5 star rating with 1,332 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.