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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room wasn’t ready when I checked in even they gave a room key.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Roger, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Couldn’t get the room I reserved because it was dirty and there were no other rms available besides a queen suite. Then the refrigerator didn’t work properly by this time I was just over it.
Business response:
Thank you for staying with us. We are sorry that the room wasn’t completely ready and that your stay was compromised by moving to a queen suite. We also apologize for the inconvenience you had with the refrigerator. We work hard to ensure all our guests are satisfied in every way so we hope that you will accept our apology for the frustrations this caused. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
VERY no frills. Usually no one at the desk. If you want anything like a glass or cutlery you must call the desk. The unit is not very clean, the floors were filthy. The breakfast is spartan. Got what we paid for.
Business response:
Thanks for staying with us. We are sorry you were unhappy with our hotel policy in regard to Kitchenware and for the cleanliness issue you encountered. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay will bring you back when in the area. Sincerely, Hotel Management
Poor service Poor service I was charge more then what I had for booking the front desk worker was an absolute totally rude. The worker Kris at the front desk while checking out was wonderful. We stayed 2 nights. Our room never got clean. I was suppose to have 2 full size bed I was only given 1 full size bed and a twin size pulled out sofa bed. No coffee stuff. Ask for a few stuff for the room had to go to the front desk and pick them up The only good thing was the location of the hotel. Would I stayed again? The answer would... read more
Business response:
Melissa, please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Electrical outage Never completed this stay. Hotel was overbooked and told to check back after 10pm to even see if rooms opned up.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Matthew, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Would NOT recommend On arrival the room booked and paid for in advance was not available. Had to call Expedia several times to rectify as hotel staff were not interested (Expedia were very helpful) After two days staying in a smaller room sharing a bed with son we were finally moved. Hotel staff wouldn’t refund two days stay in wrong room type. Breakfast was non existent, nothing left by 0700 and not replenished. Complaints were ingnored.
Business response:
Baz, we are sorry for the issues you experienced with your reservation. Although what happened is not typical, we obviously have room to improve, and we will investigate what went wrong in your instance. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.