Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that we have shared your feedback with the appropriate teams, and we’re taking relevant steps to ensure future guests do not encounter the same issues. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Christopher, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

John, thank you for sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence. Sincerely, Hotel Management 

Business response:

Frank, thanks for being our guest. We apologize for the cleanliness issue in your previous room and that we couldn't meet your expectations for a perfect stay. Your feedback highlights areas for improvement so it has been discussed with our housekeeping team for ensuring other guests are not similarly impacted. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Nick, thanks for sharing your feedback online. Although you had an overall pleasant stay, we sincerely apologize for the issues you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a... read more

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. ​​​​​​​ Sincerely, Hotel Management