This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Electrical outage Never completed this stay. Hotel was overbooked and told to check back after 10pm to even see if rooms opned up.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Matthew, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Would NOT recommend On arrival the room booked and paid for in advance was not available. Had to call Expedia several times to rectify as hotel staff were not interested (Expedia were very helpful) After two days staying in a smaller room sharing a bed with son we were finally moved. Hotel staff wouldn’t refund two days stay in wrong room type. Breakfast was non existent, nothing left by 0700 and not replenished. Complaints were ingnored.
Business response:
Baz, we are sorry for the issues you experienced with your reservation. Although what happened is not typical, we obviously have room to improve, and we will investigate what went wrong in your instance. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
will not return or recommend you have to go down to the front desk and get dishes for your room 3 out of the 4 times I went to get coffee in the lobby - the pot was empty - and the rooms do not have coffee pots it snowed several inches the night that I stayed - I went out to my vehicle the next morning only to find that whoever plowed the lot that morning, plowed my car in. The pile was higher than my knee high boots. In the room - the exterior of the fridge was disgusting and it looked as if a toddler drooled all over the t... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Adequate stay. Hotel staff was not at the desk in the morning. Had to wait a while for someone to show up. When I booked, the info said breakfast was included. They have no breakfast. Coffee and granola bars. Hotel would not print a receipt when I checked out. Claimed they couldn't because I booked through Expedia. This is ridiculous - other hotels print a receipt with no problem. Staff not friendly or helpful. They need training in customer service.
Business response:
Jim, please accept my apologies for the service issues you experienced. We provide thorough training for all our associates, and we will redouble our efforts. We will also make necessary changes to our complimentary grab-and-go breakfast. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. If we could be of any further assistance, we would be happy to be of service. We hope you will con... read more
Business response:
Srinivas, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
Never again Window fell out, toilet seat loose, no housekeeping during our 3 day stay, no real breakfast to speak of... cup of joe & a gramola bar or muffin, no hair dryer
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize for falling short of your expectations. I will share your concerns with my maintenance team regarding our amenities to take corrective actions. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer you at a minimal fee. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a n... read more
Very dirty hotel Room smelt very bad, drawers were not cleaned, dust in furniture. Furniture are old and full of scratches. Hair in bathroom. Carpet was not vacuumed at all.
Business response:
Yosianne, we failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and therefore, remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. We hope to welcome you back again. Sincerely, General Manager
古い 設備も古く、ドライヤーもなかった。ベッドも匂いが気になった。
Business response:
We are so sorry for not living up to your expectations while you were here. Although our attempt is to be perfect, sometimes we fall short. Our housekeeping team has been alerted about the odor issue you encountered in an effort to improve our service. Also, our guests often bring their personal items from home, so our hair dryers are available upon request at the front desk. We sincerely apologize if we didn’t communicate this properly to you. Please consider being our guest again so we can make it up to you. Sincerely, Ge... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.