This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was inexperienced and indifferent. Property was under renovation, which was not indicated on Expedia. Our room wasn’t dirty but in need of repair. The TV cable was broken, I had to attempt a repair to watch fuzzy shows. The front door opens so close to a brick pillar one has to walk around or wait for door to close. Our rental vehicle door was keyed/scratched by someone in the parking lot. I would NOT stay here again.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with an improved experience in the near future and regain your trust in us once a... read more
Awful Hotel We arrived at the hotel just before midnight and just wanted to get checked-in and go straight to bed as we had been driving all day and had a full day of driving the following day. We got to the front desk and no one was there and there was no bell or phone number to call or anything. After 10 minutes of waiting I left the front desk and went and tracked down an employee the employee checked us in, VERY slowly and finally gave us our room keys. We headed to the room only to find the door deadbolted, stuff everyw... read more
Business response:
Sidney, thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Derrick, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
My room wasn’t ready when I checked in even they gave a room key.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Roger, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Couldn’t get the room I reserved because it was dirty and there were no other rms available besides a queen suite. Then the refrigerator didn’t work properly by this time I was just over it.
Business response:
Thank you for staying with us. We are sorry that the room wasn’t completely ready and that your stay was compromised by moving to a queen suite. We also apologize for the inconvenience you had with the refrigerator. We work hard to ensure all our guests are satisfied in every way so we hope that you will accept our apology for the frustrations this caused. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
VERY no frills. Usually no one at the desk. If you want anything like a glass or cutlery you must call the desk. The unit is not very clean, the floors were filthy. The breakfast is spartan. Got what we paid for.
Business response:
Thanks for staying with us. We are sorry you were unhappy with our hotel policy in regard to Kitchenware and for the cleanliness issue you encountered. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay will bring you back when in the area. Sincerely, Hotel Management
Poor service Poor service I was charge more then what I had for booking the front desk worker was an absolute totally rude. The worker Kris at the front desk while checking out was wonderful. We stayed 2 nights. Our room never got clean. I was suppose to have 2 full size bed I was only given 1 full size bed and a twin size pulled out sofa bed. No coffee stuff. Ask for a few stuff for the room had to go to the front desk and pick them up The only good thing was the location of the hotel. Would I stayed again? The answer would... read more
Business response:
Melissa, please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.