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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room conditions Bathroom floor was filthy and hadn't been cleaned. Pillows were old and smelled like smoke and sweat. Not an enjoyable stay.
Business response:
We apologize for the cleanliness issue and smoke smell you experienced during your stay. Your feedback has been shared with the housekeeping team to be more diligent going ahead. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Very very old in need of major renovations.
Business response:
Bethany, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
良かった点は、 ・他人に干渉されずに過ごせた事 ・近隣のホテルに比べて値段が安い 悪かった点は、 ・8日目に部屋の掃除がされず、 自分からお願いをしに行った点 ・朝食を食べるスペースがなかった点（素泊まりな感じ） ・コインランドリーや自動販売機スペースに 両替機がなかった
Needs to be cleaned. Room was dirty, very dusty and cob webs in the window.
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope this unfortunate situation will not prevent you from staying with us... read more
Not clean room was very dusty
Business response:
Shronda, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Sam, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The person that checked us in wasn't pleasant. We phoned -the desk after check in and asked if there was a cork screw we could use, his reply was technically we don't ( confused as to what that meant).
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.