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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible dirty. Was locked in the hotel and had to go around to get out.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Breakfast selection was poor. Usually no coffee choice.
Business response:
Thank you for your feedback. We are sorry you were not happy with our breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Though my room was reserved and pre-paid it was given to someone else. I was suppose to checkin late in the night with prior intimation to the hotel staff still the room was given to
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not clean, not safe and not friendly Room had not been cleaned from previous guest. Hotel said they were an Extended Stay hotel and they wouldn't clean the room because it hadn't been 8 days so I had to exchange my sheets and towels myself and change my own bed. The door to the room didn't shut properly so it could be pushed open without a key. When I complained the management said the building was just old and they couldn't do anything about it and they didn't have another room I could move to. When I discovered that even w... read more
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Horrible! We had a pre-paid reservation at this hotel, and we needed to do a late check-in. Called the hotel twice to let them know that we were going to do a late check-in, they said it was fine. Got to the hotel and to our surprise, the receptionist told us that the hotel was fully booked. She did not apologize for any inconvenience we were going to go through. She told us that she had moved us to a sister hotel in a different town. We asked her to call the other hotel to make sure if they had the rooms. She refused to do ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Room was very outdated, run down, and smelly (just smelled like an old musky hotel room, nothing specific). Cheap scratchy linens and carpet that looked very worn and old. Bathroom is old and outdated, with hair in the bathtub. A/C wasn’t working well at all (they relocated us to another room, the AC was better but everything else about the room was exactly the same).
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you experienced and for failing to meet your expectations with our facilities during your stay. We have discussed your feedback with our housekeeping team, and we will be more diligent in our efforts. We also assure you that we will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We hope to have another chance to prove ourselves to you on a future visi... read more
Staff was inexperienced and indifferent. Property was under renovation, which was not indicated on Expedia. Our room wasn’t dirty but in need of repair. The TV cable was broken, I had to attempt a repair to watch fuzzy shows. The front door opens so close to a brick pillar one has to walk around or wait for door to close. Our rental vehicle door was keyed/scratched by someone in the parking lot. I would NOT stay here again.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with an improved experience in the near future and regain your trust in us once a... read more
Awful Hotel We arrived at the hotel just before midnight and just wanted to get checked-in and go straight to bed as we had been driving all day and had a full day of driving the following day. We got to the front desk and no one was there and there was no bell or phone number to call or anything. After 10 minutes of waiting I left the front desk and went and tracked down an employee the employee checked us in, VERY slowly and finally gave us our room keys. We headed to the room only to find the door deadbolted, stuff everyw... read more
Business response:
Sidney, thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Derrick, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.