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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Night Bad Stay In the middle of the night, the fire alarm went off. Apparently someone had a weed smoking accident and started a fire. Even though I had an early morning I was outside for 3 hours. Then the hotel refused to give my any financial compensation for the inconvenience.
Business response:
Ben, We can understand your frustration by being surprised in the middle of the night from a fire alarm going off. It can be a scary situation, and thankfully this was a false alarm and our guests followed the directions of the local authorities and there was no significant damage or loss of life. This type of situation is very rare and we are sorry it tainted your positive experience at our hotel. Please come back to stay with us again, we are certain you will have a better nights sleep and will enjoy your stay with us. Gen... read more
Business response:
Jameellah, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Avoid this place This place is a dump. My non smoking room was dirty smelled like an ashtray. The thermostat was broken so it was about 90 degrees in the room, so I had to sleep with the window open.
Would not rebook The hotel is older and it shows. My room was musty smelling and both the heater and refrigerator were very noisy. The biggest issue however was on my second morning when there was NO HOT WATER! It was barely lukewarm and completely unacceptable in my opinion. Finally, the breakfast consists of granola bars and bland muffins.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were unhappy with your stay. We can assure you that the hot water issues are being taken care of. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
2 nights 2 cockroaches. While staying here I had 2 rooms. The first room was all hardwood flooring. While cooking breakfast the morning after our first night I had found a cockroach on the counter. Brought this up with management and was refunded my night and was given a different room on a higher floor. The following morning after our second night I found another cockroach while cooking. I was refunded my whole stay but I am not happy with the time I had spent there. Besides the bugs. The hotel only offers 24 tv channels wi... read more
cheaper finishes with buzzing florescent lighting. average cleanliness. bed was very uncomfortable. reminded me of a Day's Inn in the 80's.
Dirty hotel & they let people smoke outside door. Came here for a wedding and the day before the wedding we got locked out at midnight (we needed to sleep and prep things for the day before) but the staff was very slow and would not let us in the room until we tried to fix the mistake for an hour. This was the second lock out no less; the first one happened because they said we forgot to pay a tax on the room. The tax was also a mistake because they made an error on our booking and had us checked out 2 days prior to our actu... read more
最悪 チェックイン時、予約が取れていないと言われ、2時間以上もめて、最終的にチェックインできたが、24時！疲れていて、こんなことで異国の地でもめたくないので、今後、hotels.com、エクステンデッドステイの利用はやめようと思います
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.