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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. However, clerk was not welcoming at all, just asked for my last name and my credit card. Not even a hello or good afternoon. Room was not vacuumed. No coffee maker or blow dryer. I found a bar of soap in the bed under the fitted sheet. It was an unused bar of soap, still in the wrapper, but in the bed? Air conditioning/ heating unit was loud.
Business response:
Thank you for your review and for choosing to stay with us. We apologize for the disappointment you had with one of our associates. We will share your feedback with her, and be assured steps would be taken to ensure such mistakes does not repeat in the future. Please note, coffee-maker and hairdryers are available at the front desk. We are also sorry for the problems you experienced with the maintenance and housekeeping in your room. Your concerns will be shared with the appropriate teams to review and action and fix it imme... read more
The hotel does not want to provide basic amenities. Had to request bathroom tissue and they refused to give facial tissue. They simply lie that they do not have any. Continental breakfast is the most terrible I had seen in any hotels in the last 35 years of traveling. The bed ahve bugs and we got rash sleeping in it. Everything was broken including toilet seats and security lock.NEVER EVER STAYING THERE!!!!!!!
Business response:
Thank you for choosing our hotel. We apologize for the service and maintenance issues you experienced. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. We are also sorry our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Ple... read more
The room had an odor it smelled stale and like a dog or many dogs had lived here.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Needs a lot of work .. Well I guess you get what you pay for . 1. While walking to my room the hallways drop ceiling has some real rust and mildew issues that seriously needs to be addressed .2 . My entire room smelled like someone dropped a case of beer inside of it .. the bed sheets smelled as if they weren’t fresh at all .. just made up not changed and cleaned .i was so tired .. I slept on top of the comforter no energy to get up and tell the front counter .. very very low budget the dresser drawer has screws holding them... read more
Business response:
Jake, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience it caused. Thank you again, and we hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Pleasant stay, Not! Not a good place for an enjoyable evening at a Motel. No coffee pot, no hairdryer. I learned I do not want to stay at an extended stay Motel!
Business response:
I'm Sorry that you were not happy with your stay. We do provide coffee pots and hair dryers. Coffee pots are not kept in the rooms for sanitary reasons. If you would have asked the front desk they would have been more than happy to provide you with both. I do hope that you will give us another chance, so you can see what a great place Extended Stay can be.
Asked for Handicap room on first floor called in advance day before to confirm I went to check in at 4:30 room was not cleaned or bed made. Had a Kitchen with no utensils and a 1950's style stove. No face cloths and towel rack came out of the wall when a wet towel was placed on it . AC was loud and kept going on and off. Free breakfast was granola bars and the Coffeemate had expiration date. No bench for waiting outside for rides. Definitely would not recommend
Business response:
Thank you for choosing to stay at our hotel. We apologize for the difficulties you encountered during your stay with us and for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We a... read more
I did not stay the night. Too many issues ended up just canceling
Business response:
Thank you for your comments. We are extremely sorry for the issues you encountered which prevented you from staying with us. We are looking in the matter very closely, as what went wrong. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.