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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
un happy front desk help all but one had poor attitude - coffee out daily, did not want to keep up with usage, asked for extra pillow - flat out turned down. Cleaning general areas not happening daily (laundry room messy for couple days, hallway not vacuumed, enterance at side never wiped down even once a day.
Business response:
Louis, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The room has a strange smell. Maybe just as is the star level hotel.
Business response:
Thank you for being our guest. We are sorry for the odor issues you had and the inconvenience it caused. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Business response:
Michael, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible dirty. Was locked in the hotel and had to go around to get out.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Breakfast selection was poor. Usually no coffee choice.
Business response:
Thank you for your feedback. We are sorry you were not happy with our breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Though my room was reserved and pre-paid it was given to someone else. I was suppose to checkin late in the night with prior intimation to the hotel staff still the room was given to
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not clean, not safe and not friendly Room had not been cleaned from previous guest. Hotel said they were an Extended Stay hotel and they wouldn't clean the room because it hadn't been 8 days so I had to exchange my sheets and towels myself and change my own bed. The door to the room didn't shut properly so it could be pushed open without a key. When I complained the management said the building was just old and they couldn't do anything about it and they didn't have another room I could move to. When I discovered that even w... read more
Business response:
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Horrible! We had a pre-paid reservation at this hotel, and we needed to do a late check-in. Called the hotel twice to let them know that we were going to do a late check-in, they said it was fine. Got to the hotel and to our surprise, the receptionist told us that the hotel was fully booked. She did not apologize for any inconvenience we were going to go through. She told us that she had moved us to a sister hotel in a different town. We asked her to call the other hotel to make sure if they had the rooms. She refused to do ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Room was very outdated, run down, and smelly (just smelled like an old musky hotel room, nothing specific). Cheap scratchy linens and carpet that looked very worn and old. Bathroom is old and outdated, with hair in the bathtub. A/C wasn’t working well at all (they relocated us to another room, the AC was better but everything else about the room was exactly the same).
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you experienced and for failing to meet your expectations with our facilities during your stay. We have discussed your feedback with our housekeeping team, and we will be more diligent in our efforts. We also assure you that we will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We hope to have another chance to prove ourselves to you on a future visi... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.