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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very friendly From the moment my partner and I showed up no one could be bothered to act like they were pleased to serve us. During check in the clerk mumbled making it hard to understand what they said. Not once did anyone tell us what to do to check out the following morning, and because the front desk shutters were closed there wasn't anyone available to tell me where to leave the room key. And they don't serve breakfast anymore even though it says they do on the website.
Business response:
Dear William, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for failing to share information regarding the check-out process with you during check-in. The lack of responsiveness from our associates you described is unacceptable by our standards, and we will review this incident with our team to avoid such inconvenience for our future guests. Furthermore, seeing your comment about our complimentary grab-and-go breakfast is concerning, and we will look further into this. ... read more
Location is great! Staff was friendly! Breakfast no longer provided, halls were dirty, foyers smelled like garbage juice of rotten food and sidewals were covered in it too. Not well kept or updatedso you can really feel the age and run down ness.
Business response:
Dear Sara, Thank you for your feedback regarding your stay with us. We appreciate knowing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.