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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone left one of those wet floor sign over the place on the vending machine where you put the change in. Desk clerk did not inform of breakfast the next morning. I'll spend a few dollars and stay somewhere else next time.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the service issue you experienced. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This property was very dirty. Cobwebs and a was behind the bathroom door. Look like they didn’t vacuum the floor before we checked in.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and ... read more
숙박 후기 전반적으로 나쁘지 않았으나 청소에 좀 더 신경을 쓰야할 거 같음
Business response:
Seung, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a great time with us, but we're sorry for not meeting your expectations with our cleanliness. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
It was well priced but definitely no frills. The front desk was friendly enough. Continental breakfast was bare minimum. It worked for what we needed - had booked several rooms for family.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to read that you liked our courteous associates and affordable rates. It was a pleasure having you as our guest, and we hope to welcome you and your family back soon. Sincerely, Hotel Management
Business response:
Alec, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management
Business response:
Josefina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Pushy This time they tried kicking me out earlier... in slow volume building
Business response:
Tres, we always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.